搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Authentication Issue

  • 1 回覆
  • 0 有這個問題
  • 8 次檢視
  • 最近回覆由 Terry

more options

Hello,

I tried to login to the account and it asks me for 2 step authentication. I tried it in my google authenticator since you mentioned here the list of devices (https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication). Unfortunately its not working. I just scan the QR and entered the numbers generated and it shows error only. Kindly view the screenshot. Its irritating us alot and I was trying to fix this issue from yesterday there is no solution for this posted on your website. Even I tried the PC version Authy 2 step authentication app and its not working too. Kindly fix this issue as soon as possible.

Hello, I tried to login to the account and it asks me for 2 step authentication. I tried it in my google authenticator since you mentioned here the list of devices (https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication). Unfortunately its not working. I just scan the QR and entered the numbers generated and it shows error only. Kindly view the screenshot. Its irritating us alot and I was trying to fix this issue from yesterday there is no solution for this posted on your website. Even I tried the PC version Authy 2 step authentication app and its not working too. Kindly fix this issue as soon as possible.
附加的畫面擷圖

所有回覆 (1)

more options