搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Marquis takes over, can't remove it

more options

- Marquis has colonised my search page. - I used to be able to get rid of it temporarily by going into troubleshoot mode and going through that whole process twice - oddly, it never worked first time. - Now that doesn't work. - I can only get to my DuckDuckGo homepage via my bookmarks, which means I can't have more than one page open at a time. Firefox opens by default in Marquis. - I downloaded paid-for antivirus software with no results, so I'm reluctant to get anything else unless I'm sure it will work. - I notice that several people on this thread and elsewhere have reported this intrusion. - Does anyone know what to do about it??

- Marquis has colonised my search page. - I used to be able to get rid of it temporarily by going into troubleshoot mode and going through that whole process twice - oddly, it never worked first time. - Now that doesn't work. - I can only get to my DuckDuckGo homepage via my bookmarks, which means I can't have more than one page open at a time. Firefox opens by default in Marquis. - I downloaded paid-for antivirus software with no results, so I'm reluctant to get anything else unless I'm sure it will work. - I notice that several people on this thread and elsewhere have reported this intrusion. - Does anyone know what to do about it??

所有回覆 (9)

more options

Hi

Do you have any details as to what "Marquis" is? Is it a website (what is the address)?

Are you able to share a screenshot of what you are seeing?

more options

Hi Paul,

Thank you for responding. Here's details of what Marquis is:

https://macresearch.org/what-is-search-marquis/

Nothing suggested here or elsewhere seems to get rid of it. I've attached a screenshot - this is what I see when I hit Firefox, and the only way to get to my DuckDuckGo page is via my bookmarks. From what I've sen elsewhere it seems to be driving everyone bonkers!

Any ideas gratefully received!

best Tessa

more options

p.s: that screenshot doesn't seem to be attached: I have tried again, but the upload is ongoing and won't complete. I'm basically 'in' Firefox, but the search engine is Marquis.

more options

Have you installed any other apps recently or have installed apps from outside of the App store?

As a first step, you may wish to clear the browsing history. This support article will help:

https://support.mozilla.org/en-US/kb/clear-browsing-history-firefox-ios

more options

Thank you. I haven't downloaded anything new to my knowledge.

I can't clear the browser history because the screen I'm seeing when I open Firefox isn't Firefox - it's Search Marquis. So the instructions on how to clear browsing history in Firefox can't be followed..

more options

Please can you share a screenshot of what you are seeing.

more options

Hi Paul, I realised in fact I could get into my browsing history, at least the day's history. Yesterday I tried clearing it completely, with no result. Attached is the Marquis page that comes up whenever I open Firefox.

more options

Ah, so this is not in Firefox for iOS, but Firefox on a desktop computer.

I recommend that you follow the guidance in this article:

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

more options

No, it's a laptop, a MacBook pro 10.13.6.

I'll try the article you suggest, thank you.