搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Is there a way to reset my Firefox password without losing my data?

  • 1 回覆
  • 1 有這個問題
  • 1839 次檢視
  • 最近回覆由 cor-el

more options

I forgot my password to my Firefox account, and only just realized I haven't updated it in KeypassXC when I was trying to log in to a new machine. It seems that, even though I am already logged in on my old computer and have full access to my account (including saved passwords, bookmarks, and browsing history) I can't find a way to reset my password without deleting all of my synced data. From the "Change Password" menu, it requires my old password if I want to change it without deleting everything. Also, I have 2FA enabled, so why isn't there the option to authenticate my identity in a password reset using 2FA instead of my old password? I know a similar thing already exists for recovery keys, but I only have 2FA. Is there any way for me to reset my password where I don't lose everything? Thank you.

I forgot my password to my Firefox account, and only just realized I haven't updated it in KeypassXC when I was trying to log in to a new machine. It seems that, even though I am already logged in on my old computer and have full access to my account (including saved passwords, bookmarks, and browsing history) I can't find a way to reset my password without deleting all of my synced data. From the "Change Password" menu, it requires my old password if I want to change it without deleting everything. Also, I have 2FA enabled, so why isn't there the option to authenticate my identity in a password reset using 2FA instead of my old password? I know a similar thing already exists for recovery keys, but I only have 2FA. Is there any way for me to reset my password where I don't lose everything? Thank you.

被選擇的解決方法

2FA is an extra security layer on top of the regular password, so you need both to access the Sync account. If you have a device that is connected then you can possibly disable 2FA and change the password.

If you still have a device that has all your personal data then resetting the password shouldn't cause data loss as you can simply first reconnect the device with your data using the new password.

從原來的回覆中察看解決方案 👍 0

所有回覆 (1)

more options

選擇的解決方法

2FA is an extra security layer on top of the regular password, so you need both to access the Sync account. If you have a device that is connected then you can possibly disable 2FA and change the password.

If you still have a device that has all your personal data then resetting the password shouldn't cause data loss as you can simply first reconnect the device with your data using the new password.