bp-fd4c7367-1346-4a10-a2cd-244ac0211202 Signature: mozilla::ipc::IProtocol::ChannelSend

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

SogouPY.ime = Beijing Sogou Technology Development

This is for Sumo's Related Bugs 1666028 RESOLVED DUPLICATE Crash in [@ mozilla::ipc::IProtocol::ChannelSend]

1665502 RESOLVED FIXED Update session history entry names also in the parent process

1607159 VERIFIED FIXED Crash in [@ mozilla::ipc::IProtocol::ChannelSend] called from Document::GetFailedCertSecurityInfo

Update Beijing Sogou programs. If the problem continues, disable it.

Thanks for your reply, I update Beijing Sogou program, I just updated the Sogou program and observed whether it would still cause browsers to crash.

I have updated Beijing Sogou program, but the firefox browser just crash again. The Crash report ID：bp-dcc1c534-3ceb-437a-80ab-9c7200211203, could you tell me that the crash reason is still caused by Sogou program?

Have you tried running in Safe Mode to see if add-ons are causing the issue? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode

bp-dcc1c534-3ceb-437a-80ab-9c7200211203 Signature: mozilla::ipc::IProtocol::ChannelSend

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

SogouPY.ime = Beijing Sogou Technology Development

This is for Sumo's Related Bugs 1666028 RESOLVED DUPLICATE Crash in [@ mozilla::ipc::IProtocol::ChannelSend]

1665502 RESOLVED FIXED Update session history entry names also in the parent process

1607159 VERIFIED FIXED Crash in [@ mozilla::ipc::IProtocol::ChannelSend] called from Document::GetFailedCertSecurityInfo

What does Beijing Sogou do? Have you tried disabling it?

Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Type about:profiles<enter> in the address bar.

Thank you for your reply. I only updated the Sogou program yesterday, but did not disable it, and the Firefox crash still occurs. I will try to disable it now to see the effect.

Hello，

     I have uninstalled sogou program,but when I close right tabs, the Firefox  crash again.
     The crash ID:bp-4501a2a4-b4f5-4198-9a20-8565e0211210.
     I found the action that caused Firefox to crash. As long as I close the tab on the right, it will crash.

bp-4501a2a4-b4f5-4198-9a20-8565e0211210 Signature: mozilla::ipc::IProtocol::ChannelSend

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

This is for Sumo's Related Bugs 1666028 RESOLVED DUPLICATE Crash in [@ mozilla::ipc::IProtocol::ChannelSend]

1665502 RESOLVED FIXED Update session history entry names also in the parent process

1607159 VERIFIED FIXED Crash in [@ mozilla::ipc::IProtocol::ChannelSend] called from Document::GetFailedCertSecurityInfo

So, Could you tell me the crash reason? What's the meanning of EXCEPTION_ACCESS_VIOLATION_READ?

The crash report flagged these programs;

IDMShellExt64.dll = Internet Download Manager

QQPinyin.ime = QQ Pinyin input method = company Tencent

I was still doing research when you posted. Give me a few minutes.

ok, thank you. I also tried to disable Internet Download Manager and QQ Pinyin input method respectively to see if it would still cause a crash.

Web search; https://www.bing.com/search?q=EXCEPTION_ACCESS_VIOLATION_READ "The Exception access violation error is related to a memory error and is generally caused due to the software issues whereas in some cases it is found that it might be caused by the faulty RAM module."

MemTest Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.

Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}