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Firefox crashing

  • 3 回覆
  • 1 有這個問題
  • 2 次檢視
  • 最近回覆由 cor-el

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Hi, my Firefox started crashing regularly the past few days, to the point where it started crashing immediately upon opening. I uninstalled and reinstalled, which did not fix the problem. I then tried staring Firefox in safe mode, which did not fix it either. Any ideas on how to solve this? Here are some of the crash report codes I received:

bp-fbda3586-33a3-4387-bd50-5487b0200627	6/27/2020 2:39 PM
bp-39f24fb2-78a9-4fc3-ad59-946e90200627	6/27/2020 2:39 PM
bp-45c3e242-4f71-4680-afbc-464e70200627	6/27/2020 2:39 PM
bp-e3d6933b-9e89-429c-b8c8-1a9290200627	6/27/2020 2:39 PM
bp-bfaafaa6-2ee4-4e9e-9a28-613ab0200627	6/27/2020 2:39 PM
bp-0ce37abf-5b38-47b9-bef7-8841b0200627	6/27/2020 2:39 PM
bp-f0d5b215-3310-4bc2-81e3-03e090200627	6/27/2020 2:39 PM
bp-0936f604-364e-433f-9ecd-7fbc70200627	6/27/2020 2:39 PM
bp-c04adac8-caee-4e90-8060-e9c340200627	6/27/2020 2:39 PM
bp-3a28bfcf-19df-48ea-b3e5-93ad70200627	6/27/2020 2:39 PM
bp-0da07899-58cc-4a8b-a92b-7737b0200627	6/27/2020 2:39 PM
bp-77bd7b4c-584f-4f42-a3af-7b6d00200627	6/27/2020 1:52 PM
bp-bbcb1e69-aa2b-44ee-8a6d-b55770200626	6/26/2020 1:40 PM
bp-d144c8a6-328d-4084-beed-997d10200626	6/26/2020 12:08 PM
bp-5ba8e59e-d572-41a5-8cd0-5fc540200623	6/22/2020 9:27 PM

Thank you, Matt

Hi, my Firefox started crashing regularly the past few days, to the point where it started crashing immediately upon opening. I uninstalled and reinstalled, which did not fix the problem. I then tried staring Firefox in safe mode, which did not fix it either. Any ideas on how to solve this? Here are some of the crash report codes I received: <pre>bp-fbda3586-33a3-4387-bd50-5487b0200627 6/27/2020 2:39 PM bp-39f24fb2-78a9-4fc3-ad59-946e90200627 6/27/2020 2:39 PM bp-45c3e242-4f71-4680-afbc-464e70200627 6/27/2020 2:39 PM bp-e3d6933b-9e89-429c-b8c8-1a9290200627 6/27/2020 2:39 PM bp-bfaafaa6-2ee4-4e9e-9a28-613ab0200627 6/27/2020 2:39 PM bp-0ce37abf-5b38-47b9-bef7-8841b0200627 6/27/2020 2:39 PM bp-f0d5b215-3310-4bc2-81e3-03e090200627 6/27/2020 2:39 PM bp-0936f604-364e-433f-9ecd-7fbc70200627 6/27/2020 2:39 PM bp-c04adac8-caee-4e90-8060-e9c340200627 6/27/2020 2:39 PM bp-3a28bfcf-19df-48ea-b3e5-93ad70200627 6/27/2020 2:39 PM bp-0da07899-58cc-4a8b-a92b-7737b0200627 6/27/2020 2:39 PM bp-77bd7b4c-584f-4f42-a3af-7b6d00200627 6/27/2020 1:52 PM bp-bbcb1e69-aa2b-44ee-8a6d-b55770200626 6/26/2020 1:40 PM bp-d144c8a6-328d-4084-beed-997d10200626 6/26/2020 12:08 PM bp-5ba8e59e-d572-41a5-8cd0-5fc540200623 6/22/2020 9:27 PM </pre> Thank you, Matt

由 cor-el 於 修改

所有回覆 (3)

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hello manserm,


  • Fix 1: Update Firefox. Making sure Firefox on your computer is up to date can be your first step to troubleshoot the Firefox crashing problem.
  • Fix 2: Clear Firefox cache. ...
  • Fix 3: Update your drivers. ...
  • Fix 4: ...
  • Fix 5: Update Windows. ...
  • Fix 6: Check for viruses. ...
  • Fix 7: Reinstall Firefox.
    * Update Firefox
  • Click the menu, ≡ button , click. Help and select About Firefox.
  • The About Mozilla Firefox Firefox window opens. Firefox will check for updates and download them automatically.
  • When the download is complete, click Restart to update Firefox.

* Clear Firefox cache.

  • Click the menu, ≡ button , click. Help and select Options.
  • Select the Privacy & Security panel and go to the Cookies and Site Data section.
  • Click the Clear Data… button. The Clear Data dialog will appear. ...
  • Click Clear

Disable Firefox add-ons.

  • Open Internet Explorer, select the Tools button , and then select Manage add-ons.
  • Under Show, select All add-ons and then select the add-on you want to turn off.
  • Select Disable, and then Close.

i hope resloved your problem then reply back to me,

Thank you!

由 ARMAN KHAN 於 修改

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Many of the crash reports look to be memory (or lack of) issues.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down


MemTest LAST UPDATED : 27/09/2013
Could you please run a tool from http://memtest.org/
in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ?

If you use a fixed size for the page file then try the former and let Windows handle the page file.

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Are you running the profiler when this happens ?

You can try to decrease the profiler's buffer size.

  • Bug 1612799 - Crash in [@ OOM | large | mozalloc_abort | mozalloc_handle_oom | moz_xmalloc | ChunkedJSONWriteFunc::AllocChunk]