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For only ONE website, Firefox autofills only my password but not my login ID

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I cannot say whether anything had changed just prior but, beginning a month or two ago, while Firefox saves/autofills my login IDs and passwords for all other websites, it refuses – on ONE website only – to autofill my login ID; it autofills ONLY the password (the login ID happens to be an email address, as is the case on many other sites).

I have checked and re-checked the Logins and Passwords preferences, which has saved the correct login ID and password for this particular site. I have deleted cookies, I have cleared the browser cache.

What else can I check?

I cannot say whether anything had changed just prior but, beginning a month or two ago, while Firefox saves/autofills my login IDs and passwords for all other websites, it refuses – on ONE website only – to autofill my login ID; it autofills ONLY the password (the login ID happens to be an email address, as is the case on many other sites). I have checked and re-checked the Logins and Passwords preferences, which has saved the correct login ID and password for this particular site. I have deleted cookies, I have cleared the browser cache. What else can I check?
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額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 32.0 r0

應用程式

  • Firefox 68.0
  • 使用者代理:Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:68.0) Gecko/20100101 Firefox/68.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/68.0/Darwin/en-US/

擴充套件

  • Adblock Plus - free ad blocker 3.5.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Amazon.com 1.1 (amazondotcom@search.mozilla.org)
  • Bing 1.0 (bing@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • F.B Purity - Cleans up Facebook (WX) 29.0.3.0 (fbpElectroWebExt@fbpurity.com)
  • Flash and Video Download 3.1.9 ({bee6eb20-01e0-ebd1-da83-080329fb9a3a})
  • Ghostery – Privacy Ad Blocker 8.3.4 (firefox@ghostery.com)
  • Google 1.0 (google@search.mozilla.org)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)
  • Yahoo Mail Hide Ad Panel 3.0 ({c37bac34-849a-4d28-be41-549b2c76c64e}) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription:
  • adapterDeviceID: 0x0166
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • contentUsesTiling: True
  • crashGuards: []
  • driverDate:
  • driverVendor:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blacklisted', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'TileHeight': 512, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 512, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 3
  • targetFrameRate: 60
  • usesTiling: True
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Intel Inc. -- Intel HD Graphics 4000 OpenGL Engine
  • webgl1Version: 4.1 INTEL-10.25.24
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Intel Inc. -- Intel HD Graphics 4000 OpenGL Engine
  • webgl2Version: 4.1 INTEL-10.25.24
  • webgl2WSIInfo: CGL
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
My_Cheese_Is_Slippin'
  • Top 10 Contributor
39 個解決方法 456 個答案

Hi mike36, You can try Forget About This Site. This will clear out everything in regard to that site, except bookmarks. Delete browsing, search and download history on Firefox Scroll down to 'Remove a single website from your history.'

Hi mike36, You can try Forget About This Site. This will clear out everything in regard to that site, except bookmarks. [https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox Delete browsing, search and download history on Firefox] Scroll down to 'Remove a single website from your history.'
這篇文章有幫助嗎?
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cor-el
  • Top 10 Contributor
  • Moderator
17346 個解決方法 156811 個答案

It is possible that the website has changed the input form (Firefox stores the names of these fields as well, but these aren't exposed).

Did you try to remove this entry and let Firefox save it once again?

You can also first try to type the wrong password to see if that triggers an update request.


Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
It is possible that the website has changed the input form (Firefox stores the names of these fields as well, but these aren't exposed). Did you try to remove this entry and let Firefox save it once again? You can also first try to type the wrong password to see if that triggers an update request. ---- Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if <u>hardware acceleration</u> is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
這篇文章有幫助嗎?
引用

提出問題者

Thanks, guys. But...

As My_Cheese suggested, I tried the 'Remove a single website from your history,' but with no change.

And, as core-el suggested, I did completely remove the entry and had Firefox save it again (did that several times). Typing an incorrect log in or password only generates an error from the website. And, starting in safe mode (I never use any but the default theme), nothing changes. So, I'm going to guess that you may be right: that the website has somehow changed the input form.

And this may be a clue: after having cleared this site from saved logins & passwords and having Firefox save the credentials again, when the Firefox save confirmation window drops down, the first field (user name?) does not automatically populate from the website input form. The password field does; but not the other field.

However: the Firefox Saved Logins file (in Preferences) DOES save the login/email address, but Firefox does not autofill it in the form. Even if I begin typing it.

Thanks, guys. But... As My_Cheese suggested, I tried the 'Remove a single website from your history,' but with no change. And, as core-el suggested, I did completely remove the entry and had Firefox save it again (did that several times). Typing an incorrect log in or password only generates an error from the website. And, starting in safe mode (I never use any but the default theme), nothing changes. So, I'm going to guess that you may be right: that the website has somehow changed the input form. And this may be a clue: after having cleared this site from saved logins & passwords and having Firefox save the credentials again, when the Firefox save confirmation window drops down, the first field (user name?) does not automatically populate from the website input form. The password field does; but not the other field. However: the Firefox Saved Logins file (in Preferences) DOES save the login/email address, but Firefox does not autofill it in the form. Even if I begin typing it.

由 mike36 於 修改

這篇文章有幫助嗎?
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提出問題者

UPDATE: On the login page in question, Firefox DOES suggest at least two other possible logins (user names) for the field is labeled "Email," but the correct email address (as is saved in Preferences) is not among them.

UPDATE: On the login page in question, Firefox DOES suggest at least two other possible logins (user names) for the field is labeled "Email," but the correct email address (as is saved in Preferences) is not among them.
這篇文章有幫助嗎?
引用
cor-el
  • Top 10 Contributor
  • Moderator
17346 個解決方法 156811 個答案

You can double-click username and password items saved in the Password Manager to edit these items. If necessary then you can use Fill Login and Fill Password in the right-click context menu to make Firefox fill the fields. Best is to create a block exception to prevent Firefox from updating/modifying the password stored in the Password Manager.

You can double-click username and password items saved in the Password Manager to edit these items. If necessary then you can use Fill Login and Fill Password in the right-click context menu to make Firefox fill the fields. Best is to create a block exception to prevent Firefox from updating/modifying the password stored in the Password Manager.
這篇文章有幫助嗎?
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