搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Why did the firefox update delete firefox from my computer?

  • 3 回覆
  • 1 有這個問題
  • 50 次檢視
  • 最近回覆由 cor-el

more options

Firefox did an automatic update and in the process deleted itself from my computer. When I click on the shortcut I get an error message: The item firefox.exe that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly. I rebooted my computer but the program is completely gone. How do I get it and all of my bookmarks, etc. back again? I'm using IE (ugh) to access Mozilla's web site.

被選擇的解決方法

Although it's rather odd that Firefox was deleted from your computer, you can simply download it again from the Mozilla website and reinstall it on your computer.

Since your Firefox data is stored in a folder separate from the Firefox installation folder, they should be preserved.

從原來的回覆中察看解決方案 👍 1

所有回覆 (3)

more options

選擇的解決方法

Although it's rather odd that Firefox was deleted from your computer, you can simply download it again from the Mozilla website and reinstall it on your computer.

Since your Firefox data is stored in a folder separate from the Firefox installation folder, they should be preserved.

more options

Thanks. That worked fine.

more options

Such a problem can be caused by security software that is blocking the update or is otherwise interfering. Did you try to reboot the computer? The update might still be pending somewhere in AppData\Local