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Phone number I have on my website changes to an unrecognized number....

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When my website is viewed in firefox on a desktop, the phone number I have listed changes to an unrecognizable one. In the website is correct, ie: pages, footer, etc... but when viewed in FF, it changes.

When my website is viewed in firefox on a desktop, the phone number I have listed changes to an unrecognizable one. In the website is correct, ie: pages, footer, etc... but when viewed in FF, it changes.

被選擇的解決方法

Google Tag Manager might do different things for different people (or should I say, different "anonymous profiles"). I block it.

從原來的回覆中察看解決方案 0

額外的系統細節

應用程式

  • Firefox 64.0.2
  • 使用者代理:Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/64.0.2/WINNT/en-US/

擴充套件

  • 1-Click YouTube Video Downloader 4.0.92 (YoutubeDownloader@PeterOlayev.com)
  • Password Exporter 1.3.4 ({B17C1C5A-04B1-11DB-9804-B622A1EF5492}) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

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  • adapterDescription2:
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  • adapterDeviceID2:
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  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
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  • adapterSubsysID2:
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  • driverDate: 5-19-2016
  • driverDate2:
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  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_1 ps_4_1)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.790e8e6b4179)
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  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_1 ps_4_1)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.790e8e6b4179)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000804f) EGL_VERSION: 1.4 (ANGLE 2.1.0.790e8e6b4179) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
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修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
Wesley Branton
  • Top 10 Contributor
582 個解決方法 4953 個答案

Sorry to hear that you are having issues. Are you able to share a link to your website so that we can test it for ourselves?

Sorry to hear that you are having issues. Are you able to share a link to your website so that we can test it for ourselves?

提出問題者

Thanks Wesley!

The correct phone number is (205) 370-9450 and is located throughout the website.

The phone number it changes to is (205) 216-5781 in it only does it when viewed in FF desktop, not mobile. If you view the same website in Edge, it doesn't change it. I'm not an edge fan at all, but I'm worried it may affect business.

Website is: www.OneCallRoofing.com

Thanks Wesley! The correct phone number is (205) 370-9450 and is located throughout the website. The phone number it changes to is (205) 216-5781 in it only does it when viewed in FF desktop, not mobile. If you view the same website in Edge, it doesn't change it. I'm not an edge fan at all, but I'm worried it may affect business. Website is: www.OneCallRoofing.com
cor-el
  • Top 10 Contributor
  • Moderator
17422 個解決方法 157414 個答案

No problem here with the phone number, so it sounds this is an issue on your side.

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
No problem here with the phone number, so it sounds this is an issue on your side. You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *hold down the Shift key and left-click the Reload button *press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *press "Command + Shift + R" (Mac) Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if <u>hardware acceleration</u> is is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

由 cor-el 於 修改

Wesley Branton
  • Top 10 Contributor
582 個解決方法 4953 個答案

Is there a specific page that you are having an issue with?

I've loaded the homepage and the contact page, both of which show the correct phone number (see screenshot).

It could just be that you are viewing an older version of your page that Firefox has loaded from the cache. I'd recommend clearing your cache to see if that helps.

Is there a specific page that you are having an issue with? I've loaded the homepage and the contact page, both of which show the correct phone number ([https://screenshots.firefox.com/MEbSY8yxLDH5ir6M/www.onecallroofing.com see screenshot]). It could just be that you are viewing an older version of your page that Firefox has loaded from the cache. I'd recommend [[How to clear the Firefox cache|clearing your cache]] to see if that helps.

提出問題者

You're looking at an image of the phone number in the header of the website. I'm referring to any area on the website that has the phone number typed in.

You're looking at an image of the phone number in the header of the website. I'm referring to any area on the website that has the phone number typed in.

提出問題者

I deleted the cache, refreshed and now a new number is showing: 205-216-5781. Very frustrating... If you look at the site on both FF and Edge, scroll down into the webpage, you will see correct phone number ending in 9450 in Edge, but you'll see 5781 in FF....

I deleted the cache, refreshed and now a new number is showing: 205-216-5781. Very frustrating... If you look at the site on both FF and Edge, scroll down into the webpage, you will see correct phone number ending in 9450 in Edge, but you'll see 5781 in FF....
Wesley Branton
  • Top 10 Contributor
582 個解決方法 4953 個答案

I'm still getting the correct phone number appearing, including in the spot that you have indicated (see my screenshot). I don't see anything in your code that would cause this type of issue.

Any chance you are able to test it from Firefox on a different computer?

If not, try the following:

  1. Type about:networking in your Firefox address bar
  2. Bypass the security warning (don't worry, I'll be your adult supervision)
  3. Select DNS lookup on the side
  4. Type www.onecallroofing.com in the textbox
  5. Press Resolve
  6. Make note of that IP address that appears
  7. Close Firefox
  8. Press the Windows key + R
  9. Type cmd
  10. Press Ok
  11. Type ipconfig /flushdns (There is a space before the slash)
  12. Open Firefox
  13. Try viewing your website again

If the issue continues, post that IP address on this forum and I will compare it to the IP address that my system accessing.

Basically, the IP address points to the server that has your website on it. But in some cases, your website moves to a different server or it's stored on multiple servers. Perhaps your computer is still trying to access an old copy of your website this way.

I'm still getting the correct phone number appearing, including in the spot that you have indicated ([https://screenshots.firefox.com/MEbSY8yxLDH5ir6M/www.onecallroofing.com see my screenshot]). I don't see anything in your code that would cause this type of issue. Any chance you are able to test it from Firefox on a different computer? If not, try the following: # Type <code>about:networking</code> in your Firefox address bar # Bypass the security warning (don't worry, I'll be your adult supervision) # Select DNS lookup on the side # Type <code>www.onecallroofing.com</code> in the textbox # Press '''Resolve''' # Make note of that IP address that appears # Close Firefox # Press the Windows key + R # Type <code>cmd</code> # Press '''Ok''' # Type <code>ipconfig /flushdns</code> (There is a space before the slash) # Open Firefox # Try viewing your website again If the issue continues, post that IP address on this forum and I will compare it to the IP address that my system accessing. Basically, the IP address points to the server that has your website on it. But in some cases, your website moves to a different server or it's stored on multiple servers. Perhaps your computer is still trying to access an old copy of your website this way.

提出問題者

Hi Wesley, I did as you instructed (1 - 13 above). Same issue...

This is the IP address that you wanted me to take note of: 23.235.192.46

Hi Wesley, I did as you instructed (1 - 13 above). Same issue... This is the IP address that you wanted me to take note of: 23.235.192.46
Wesley Branton
  • Top 10 Contributor
582 個解決方法 4953 個答案

That's the same as mine, so you are being directed to the correct server.

Did you design this website yourself or did a company do it for you?

That's the same as mine, so you are being directed to the correct server. Did you design this website yourself or did a company do it for you?

提出問題者

We designed it in WordPress

We designed it in WordPress
Wesley Branton
  • Top 10 Contributor
582 個解決方法 4953 個答案

Are you able to test on a different computer using Firefox?

Are you able to test on a different computer using Firefox?

提出問題者

Yes I did and it does not have the same issue... Wow, could that mean its a setting on my machine?

Yes I did and it does not have the same issue... Wow, could that mean its a setting on my machine?
cor-el
  • Top 10 Contributor
  • Moderator
17422 個解決方法 157414 個答案

Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.


https://support.kaspersky.com/viruses/utility

Do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>https://www.malwarebytes.com/ *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>https://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>https://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>https://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>https://support.kaspersky.com/viruses/disinfection/5350 <br>https://support.kaspersky.com/viruses/utility
Wesley Branton
  • Top 10 Contributor
582 個解決方法 4953 個答案

It's possible. It seems unlikely that everyone viewing your website is having this issue, so I don't think it's any harm to your business.

I would recommend checking on the website again in a day or two to see if you are still having issues. Waiting this amount of time will force Firefox to completely redownload your website the next time that you view the website on this computer. This would rule out any issue with Firefox maybe just accessing a saved version of the website.

Just make sure to completely power down your computer before you view the website after waiting for a day or two.

Let us know how it goes.

It's possible. It seems unlikely that everyone viewing your website is having this issue, so I don't think it's any harm to your business. I would recommend checking on the website again in a day or two to see if you are still having issues. Waiting this amount of time will force Firefox to completely redownload your website the next time that you view the website on this computer. This would rule out any issue with Firefox maybe just accessing a saved version of the website. Just make sure to completely power down your computer before you view the website after waiting for a day or two. Let us know how it goes.

提出問題者

Thanks Wesley, I really appreciate your time. I will follow your advice...

Thanks Wesley, I really appreciate your time. I will follow your advice...
jscher2000
  • Top 10 Contributor
8638 個解決方法 70677 個答案

Just one other thought. When you use View Page Source in Firefox, Firefox should display what was received from the server before it is modified by any add-ons or scripts running in the browser. If you call that up using either:

  • right-click > View Page Source
  • Ctrl+u

and find that part of the page, is the number correct or incorrect in the source file?

If it's correct, an add-on could be the culprit. I can't tell whether you tried the Safe Mode test cor-el mentioned.

If it's already incorrect, the page may be changing between the server and Firefox, for example, through a proxy server or filtering software.

(It's also possible that your WordPress installation is hacked, but usually in that case, the owner of the site doesn't see it, only strangers see it, so it would be the dumbest hacking ever if you're the only one who gets the wrong number.)

Just one other thought. When you use View Page Source in Firefox, Firefox should display what was received from the server before it is modified by any add-ons or scripts running in the browser. If you call that up using either: * right-click > View Page Source * Ctrl+u and find that part of the page, is the number correct or incorrect in the source file? If it's correct, an add-on could be the culprit. I can't tell whether you tried the Safe Mode test cor-el mentioned. If it's already incorrect, the page may be changing between the server and Firefox, for example, through a proxy server or filtering software. (It's also possible that your WordPress installation is hacked, but usually in that case, the owner of the site doesn't see it, only strangers see it, so it would be the dumbest hacking ever if you're the only one who gets the wrong number.)

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So, I just checked View Page Source and the phone # shows correctly:

24 / 7 / 365 EMERGENCY SERVICE!
We serve residential and commercial customers
Call 205-370-9450 for fast, friendly service.

I did try safe mode and it was the same wrong number.

See attached for my plugins to FF

So, I just checked View Page Source and the phone # shows correctly: <p class="cta">24 / 7 / 365 EMERGENCY SERVICE!<br /> We serve residential and commercial customers<br /> Call 205-370-9450 for fast, friendly service.</p> I did try safe mode and it was the same wrong number. See attached for my plugins to FF

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See code snippet from view source

See code snippet from view source
Wesley Branton
  • Top 10 Contributor
582 個解決方法 4953 個答案

In this case, I'd say that running a scan for malware (as suggested by cor-el above) is probably your best option. It's possible that there is a malicious software or piece of code converting phone numbers into fake or scam phone numbers to direct calls to themselves.

Also, can you show us the Extensions section instead of the Plugins section? Every Firefox user has pretty much the same plugins installed. It's the extensions that often cause issues in Firefox.

In this case, I'd say that running a scan for malware (as suggested by cor-el above) is probably your best option. It's possible that there is a malicious software or piece of code converting phone numbers into fake or scam phone numbers to direct calls to themselves. Also, can you show us the Extensions section instead of the Plugins section? Every Firefox user has pretty much the same plugins installed. It's the extensions that often cause issues in Firefox.

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See extension in the attached...

See extension in the attached...