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技術支援討論區

Gah. Your tab just crashed.

已張貼

Hello, recently I have been getting this message a short time after opening Firefox. It looks like the attached picture. Based on what I have seen, crash reports can help get to the root of the problem, however, Firefox doesn't seem to be generating crash reports after these tab crashes. Can anyone help me with both of these issues?

Hello, recently I have been getting this message a short time after opening Firefox. It looks like the attached picture. Based on what I have seen, crash reports can help get to the root of the problem, however, Firefox doesn't seem to be generating crash reports after these tab crashes. Can anyone help me with both of these issues?

被選擇的解決方法

Note: V55 has been giving users problems. Reinstall v54.

https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release https://www.mozilla.org/en-US/firefox/organizations/ https://www.mozilla.org/en-US/firefox/organizations/notes/ https://www.mozilla.org/en-US/firefox/organizations/system-requirements/

從原來的回覆中察看解決方案 0

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 26.0 r0

應用程式

  • Firefox 55.0
  • 使用者代理:Mozilla/5.0 (Windows NT 10.0; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/55.0/WINNT/en-US/

擴充套件

  • Grammarly for Firefox 8.775.1034 (87677a2c52b84ad3a151a4a72f5bd3c4@jetpack)
  • McAfee Security Scan Plus 1.0 ({e4f94d1e-2f53-401e-8885-681602c0ddd8}) (Inactive)
  • New Tab by Yahoo 1.3.0 (jid1-G80Ec8LLEbK5fQ@jetpack) (Inactive)
  • ThinkVantage Password Manager 4.60 ({F74D5734-46F5-4B16-96F0-1E7FBF41B750}) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

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  • adapterDescription2: NVIDIA GeForce GT 730M
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  • adapterDeviceID2: 0x1290
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  • adapterRAM: Unknown
  • adapterRAM2: 1024
  • adapterSubsysID: 221e17aa
  • adapterSubsysID2: 221e17aa
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.15063.413
  • driverDate: 11-10-2016
  • driverDate2: 5-1-2017
  • driverVersion: 20.19.15.4549
  • driverVersion2: 22.21.13.8205
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  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'Direct2D 1.1', u'AzureContentBackend': u'Direct2D 1.1'}
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  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f)
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  • webgl2DriverExtensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000001a42e) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
jagan605 16 個解決方法 171 個答案

I can't see your screenshot or you forgot to upload it. Can you give any links that cause the crash so others can try to reproduce the issue.

Did you try the same website in safe mode? If that works try to find if any addon is causing the issue.

I can't see your screenshot or you forgot to upload it. Can you give any links that cause the crash so others can try to reproduce the issue. Did you try the same website in safe mode? If that works try to find if any addon is causing the issue.

有幫助的回覆

I've noticed that it happens when I'm on YouTube. Not sure if it happens on other video sites. It still crashes in safe mode. Here are the last 3 crash report ID's that Firefox generated, however it hasn't submitted them.

f270b34c-b3dd-4294-b5e8-312853aae7f3 e4060ccd-c262-433c-99fd-91f8775d9d28 5e8bc9e0-46ef-4c1b-aa0f-9246b5ad4def

I've noticed that it happens when I'm on YouTube. Not sure if it happens on other video sites. It still crashes in safe mode. Here are the last 3 crash report ID's that Firefox generated, however it hasn't submitted them. f270b34c-b3dd-4294-b5e8-312853aae7f3 e4060ccd-c262-433c-99fd-91f8775d9d28 5e8bc9e0-46ef-4c1b-aa0f-9246b5ad4def

由 Crock101 於 修改

jagan605 16 個解決方法 171 個答案

That is a good idea, go to about:crashes and submit the crash reports and post the URLs here so we can diagnose something from it.

That is a good idea, go to about:crashes and submit the crash reports and post the URLs here so we can diagnose something from it.

提出問題者

Here they are:

bp-e0ebe04d-45f5-484f-aa35-edded0170811 bp-b0708b67-7490-4f90-a1b4-cdc1c0170811 bp-0cde1b16-50b5-475a-810b-79b7f0170811

Let me know if you find anything.

Here they are: bp-e0ebe04d-45f5-484f-aa35-edded0170811 bp-b0708b67-7490-4f90-a1b4-cdc1c0170811 bp-0cde1b16-50b5-475a-810b-79b7f0170811 Let me know if you find anything.
jagan605 16 個解決方法 171 個答案

I found a bug that seems to point to a problem similar to yours, I will post your logs to that bug so that the developers can confirm the issue or a new bug will need to be filed.

I found a [https://bugzilla.mozilla.org/show_bug.cgi?id=1333605 bug] that seems to point to a problem similar to yours, I will post your logs to that bug so that the developers can confirm the issue or a new bug will need to be filed.

提出問題者

Ok, any chance it will be fixed soon?

Ok, any chance it will be fixed soon?
jagan605 16 個解決方法 171 個答案

有幫助的回覆

Can you confirm if the issue is reproducible for you. A developer has replied that this issue is not related to the bug report I linked earlier. I will file a new bug report after you tell me a way to reproduce the issue.

As for as the fix is concerned, it depends on the priority and nature of the bug.

Can you confirm if the issue is reproducible for you. A developer has replied that this issue is not related to the bug report I linked earlier. I will file a new bug report after you tell me a way to reproduce the issue. As for as the fix is concerned, it depends on the priority and nature of the bug.

提出問題者

Ya, I open a page with flash video, it freezes and crashes if I leave it open too long. It freezes if I switch to another page. And It freezes if I interact with the video. Basically, if I do anything with a page with flash video page, the tab it's on crashes. I don't think you can reproduce it because you don't have the Firefox install that I have. I am worried that some third party software is causing this.

Ya, I open a page with flash video, it freezes and crashes if I leave it open too long. It freezes if I switch to another page. And It freezes if I interact with the video. Basically, if I do anything with a page with flash video page, the tab it's on crashes. I don't think you can reproduce it because you don't have the Firefox install that I have. I am worried that some third party software is causing this.
jagan605 16 個解決方法 171 個答案

I have filed a bug for this issue here: https://bugzilla.mozilla.org/show_bug.cgi?id=1390031

I have filed a bug for this issue here: https://bugzilla.mozilla.org/show_bug.cgi?id=1390031

提出問題者

Thanks, hope it helps.

Thanks, hope it helps.
jagan605 16 個解決方法 171 個答案

Hello, can you tell me what pages generated those crashes if possible. Developers want to know it to analyse your crash report.

Hello, can you tell me what pages generated those crashes if possible. Developers want to know it to analyse your crash report.
Scribe 732 個解決方法 3482 個答案

Hi, if you have Malwarebytes software on your PC, please disable it to test if that is causing the crash. It may need updating.

Hi, if you have Malwarebytes software on your PC, please disable it to test if that is causing the crash. It may need updating.

提出問題者

jagan605 said

Hello, can you tell me what pages generated those crashes if possible. Developers want to know it to analyse your crash report.

It's not any specific page that's causing the crashes to trigger. Both Youtube videos and wiki articles with ads trigger the page to crash. Strangely enough, flash games with ads don't trigger it.

''jagan605 [[#answer-997338|said]]'' <blockquote> Hello, can you tell me what pages generated those crashes if possible. Developers want to know it to analyse your crash report. </blockquote> It's not any specific page that's causing the crashes to trigger. Both Youtube videos and wiki articles with ads trigger the page to crash. Strangely enough, flash games with ads don't trigger it.

提出問題者

I updated flash, and I'm able to watch videos now. Not sure if that solved the problem, but the problem is gone for now.

I updated flash, and I'm able to watch videos now. Not sure if that solved the problem, but the problem is gone for now.

由 Crock101 於 修改

提出問題者

The tabs started crashing again.

The tabs started crashing again.
jagan605 16 個解決方法 171 個答案

Can you provide relevant information in the bug report. Please reply to https://bugzilla.mozilla.org/show_bug.cgi?id=1390031#c5 this comment. Without more information it is impossible to solve issue :(

Can you provide relevant information in the bug report. Please reply to https://bugzilla.mozilla.org/show_bug.cgi?id=1390031#c5 this comment. Without more information it is impossible to solve issue :(
FredMcD
  • Top 10 Contributor
4260 個解決方法 59653 個答案

Please give us any crash report number you have not posted yet.

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Update Firefox to the latest version 55.0.2

Please give us any crash report number you have not posted yet. https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Update Firefox to the latest version '''55.0.2'''

提出問題者

FredMcD said

Please give us any crash report number you have not posted yet. https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Update Firefox to the latest version 55.0.2

Can you see if these are relevant?

bp-bfe0a2ef-c565-4493-b541-e96160170824 bp-74e12c50-3370-4277-b96a-cd76d0170824 bp-6dd3e42b-b1c0-41fc-9a36-852450170824 bp-b509f90a-1ff1-4b51-b239-ba8700170824 bp-b2449736-d6d1-4cef-8f57-720c10170824 bp-9f77a657-660c-44b5-96bb-becfc0170824 bp-eddce5c9-9639-4e95-ad1b-98d570170824 bp-76c12af8-848a-450a-8db8-1cfad0170824 bp-8052274e-7532-4b1b-a4e5-853e30170824 bp-cfaa7395-80b7-42c0-a201-9f5910170824 bp-769e7ea5-ab06-47c9-af47-4b2a00170824 bp-6a301899-ba56-4ec3-8f60-a6e3b0170824 bp-46448cfc-ebfb-4c4b-bd20-f2bf50170824 bp-c7391a0a-29be-4068-b102-d508c0170824 bp-c712003d-6d2d-4231-bde8-1126e0170824 bp-5ae27178-f392-49c4-9de7-5af0c0170824

''FredMcD [[#answer-999852|said]]'' <blockquote> Please give us any crash report number you have not posted yet. https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Update Firefox to the latest version '''55.0.2''' </blockquote> Can you see if these are relevant? bp-bfe0a2ef-c565-4493-b541-e96160170824 bp-74e12c50-3370-4277-b96a-cd76d0170824 bp-6dd3e42b-b1c0-41fc-9a36-852450170824 bp-b509f90a-1ff1-4b51-b239-ba8700170824 bp-b2449736-d6d1-4cef-8f57-720c10170824 bp-9f77a657-660c-44b5-96bb-becfc0170824 bp-eddce5c9-9639-4e95-ad1b-98d570170824 bp-76c12af8-848a-450a-8db8-1cfad0170824 bp-8052274e-7532-4b1b-a4e5-853e30170824 bp-cfaa7395-80b7-42c0-a201-9f5910170824 bp-769e7ea5-ab06-47c9-af47-4b2a00170824 bp-6a301899-ba56-4ec3-8f60-a6e3b0170824 bp-46448cfc-ebfb-4c4b-bd20-f2bf50170824 bp-c7391a0a-29be-4068-b102-d508c0170824 bp-c712003d-6d2d-4231-bde8-1126e0170824 bp-5ae27178-f392-49c4-9de7-5af0c0170824

提出問題者

jagan605 said

Can you provide relevant information in the bug report. Please reply to https://bugzilla.mozilla.org/show_bug.cgi?id=1390031#c5 this comment. Without more information it is impossible to solve issue :(

I don't think you get it, I don't think this is a bug. I think this is a problem with my Firefox install.

''jagan605 [[#answer-999763|said]]'' <blockquote> Can you provide relevant information in the bug report. Please reply to https://bugzilla.mozilla.org/show_bug.cgi?id=1390031#c5 this comment. Without more information it is impossible to solve issue :( </blockquote> I don't think you get it, I don't think this is a bug. I think this is a problem with my Firefox install.
cor-el
  • Top 10 Contributor
  • Moderator
17539 個解決方法 158592 個答案

Those are problems with the Shockwave Flash plugin.

Firefox 55.0.1 Crash Report [@ F1398665248_____________________________ ]
PluginFilename : NPSWF32_26_0_0_151.dll

See:

Those are problems with the Shockwave Flash plugin. Firefox 55.0.1 Crash Report [@ F1398665248_____________________________ ] PluginFilename : NPSWF32_26_0_0_151.dll See: *https://support.mozilla.org/en-US/kb/keep-flash-up-to-date-and-troubleshoot-problems *http://kb.mozillazine.org/Flash#Troubleshooting