搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Softwar device password

  • 2 回覆
  • 2 有這個問題
  • 33 次檢視
  • 最近回覆由 cor-el

more options

I get the question "Please enter the password for the software device" I never created or received a password. When I go to settings, security, there is no place to create a password. This site asks for a password to change the password. I never had a password!

I get the question "Please enter the password for the software device" I never created or received a password. When I go to settings, security, there is no place to create a password. This site asks for a password to change the password. I never had a password!

所有回覆 (2)

more options

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

more options

Try to rename/remove the secmode.db file in the Firefox profile folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

If that doesn't help then see: