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技術支援討論區

Buttons are not working in some websites in Firefox

已張貼

Hi,

all of sudden, buttons are not working in some websites like Gmail, bookmyshow and other sites too. uninstalled completely and tried with different versions but no use. installed lower versions and that too doesn't helps me. tried to troubleshoot as in this thread "https://support.mozilla.org/en-US/questions/1148741" however, problem is still remains same. please help me to solve this issue.

Hi, all of sudden, buttons are not working in some websites like Gmail, bookmyshow and other sites too. uninstalled completely and tried with different versions but no use. installed lower versions and that too doesn't helps me. tried to troubleshoot as in this thread "https://support.mozilla.org/en-US/questions/1148741" however, problem is still remains same. please help me to solve this issue.
附加的畫面擷圖

由 gaanalola 於 修改

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Google Update
  • McAfee MSC FF plugin DLL
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • Picasa plugin
  • Shockwave Flash 23.0 r0

應用程式

  • Firefox 49.0.2
  • 使用者代理:Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/49.0.2/WINNT/en-US/

擴充套件

  • Multi-process staged rollout 1.3 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom) (Inactive)
  • IDM integration 6.26.8.2 (mozilla_cc2@internetdownloadmanager.com) (Inactive)
  • McAfee WebAdvisor 5.0.360.0 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)
  • Wondershare Video Converter Ultimate 7.1.0 (WSVCU@Wondershare.com) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: NVIDIA NVS 300
  • adapterDescription2:
  • adapterDeviceID: 0x10d8
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 086310de
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 10.0.14393.351
  • driverDate: 11-14-2016
  • driverDate2:
  • driverVersion: 21.21.13.4201
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'description': u'Compositing', u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'description': u'Direct3D11 Compositing', u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'description': u'Direct3D9 Compositing', u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'description': u'Direct2D', u'name': u'DIRECT2D'}, {u'status': u'disabled', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'description': u'Direct3D11 hardware ANGLE', u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'ApzWheelInput': 1}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA NVS 300 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4245 個解決方法 59390 個答案

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

提出問題者

Hi, thank you for your reply.

problem is still remains same.

recently my windows was updated. Is this is the cause to this error?

i am attaching update history file.

Hi, thank you for your reply. problem is still remains same. recently my windows was updated. Is this is the cause to this error? i am attaching update history file.

由 gaanalola 於 修改

FredMcD
  • Top 10 Contributor
4245 個解決方法 59390 個答案

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 50.1


Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

https://support.mozilla.org/en-US/kb/update-firefox-latest-version '''50.1''' ------------------ Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''