搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Firefox crashes

  • 4 回覆
  • 1 有這個問題
  • 3 次檢視
  • 最近回覆由 mrgd

more options

Frequent crashing especially when several bookmarks are opened from bookmarks menu and I try to open loaded pages. Tried Safe Mode. Uninstalled and reinstalled Firefox. Tried reset. Problem still happens

Frequent crashing especially when several bookmarks are opened from bookmarks menu and I try to open loaded pages. Tried Safe Mode. Uninstalled and reinstalled Firefox. Tried reset. Problem still happens

被選擇的解決方法

thank you for following up. unfortunately those crashes appear to be caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.

please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes

從原來的回覆中察看解決方案 👍 1

所有回覆 (4)

more options

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

more options

bp-b3d68673-d726-4311-bf00-72ffe2160308

bp-ee463d44-0ddf-443d-aab3-9773c2160308

bp-5c30fd02-0a64-45f9-b2b6-2df5e2160308

bp-8ead3dae-02d7-4248-9155-dda5e2160308

Is this what you need? Many thanks

more options

選擇的解決方法

thank you for following up. unfortunately those crashes appear to be caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.

please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes

more options

Thank you very much for your prompt help which has worked and very much appreciated.