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all of a sudden on my MAC I can't send replies on Yahoo page on Firefox...why?

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  • 1 有這個問題
  • 6 次檢視
  • 最近回覆由 guigs

marcia0649
marcia0649

This is a new problem with the update of Firefox. I really need help in replying to Yahoo messages and all of a sudden Firefox won't let me reply. I click on my keyboard and it does not print. Help ...I am 77 years old and this technology is so foreign to me. I can follow directions if they are specific. I log onto Firefox, go to Yahoo Mail and read. When I go to reply, I cannot print. If I go to Chrome,then to Yahoo, it works so I know the glitch is on Firefox.

This is a new problem with the update of Firefox. I really need help in replying to Yahoo messages and all of a sudden Firefox won't let me reply. I click on my keyboard and it does not print. Help ...I am 77 years old and this technology is so foreign to me. I can follow directions if they are specific. I log onto Firefox, go to Yahoo Mail and read. When I go to reply, I cannot print. If I go to Chrome,then to Yahoo, it works so I know the glitch is on Firefox.

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guigs
guigs

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.