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Firefox crashs when Gmail trimmed content is opened

已張貼
Error report: https://crash-stats.mozilla.com/report/index/f602462c-3162-4b63-84fa-f6b132150114

由 Felix Nagel 於 修改

額外的系統細節

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.95 Safari/537.36

更多資訊

FredMcD
  • Top 10 Contributor
4254 個解決方法 59582 個答案

The crash report flagged these programs;

Process Type plugin Silverlight Plug-In Version:5.1.30514.0

wisp.dll = Microsoft Pen and Touch Input Component

tiptsf.dll = Microsoft Tablet PC Component

combase.dll = Microsoft

rpcrt4.dll = Windows; Remote Procedure Call Runtime

msvcrt.dll = Microsoft C Runtime Library

network.dll = VNetwork Module


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

The crash report flagged these programs; Process Type plugin Silverlight Plug-In Version:5.1.30514.0 wisp.dll = Microsoft Pen and Touch Input Component tiptsf.dll = Microsoft Tablet PC Component combase.dll = Microsoft rpcrt4.dll = Windows; Remote Procedure Call Runtime msvcrt.dll = Microsoft C Runtime Library network.dll = VNetwork Module ---------------------- Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

提出問題者

Thanks for your reply.

I've updated my drivers and tried the sfc command you suggested to use. I ran sfc multiple times, it repaired some files but always said some issues can't be fixed.

Problem with Gmail in Firefox persists and I experienced similar issues when using undo / redo via keyboard control.

Thanks for your reply. I've updated my drivers and tried the sfc command you suggested to use. I ran sfc multiple times, it repaired some files but always said some issues can't be fixed. Problem with Gmail in Firefox persists and I experienced similar issues when using undo / redo via keyboard control.

提出問題者

ps: perhaps it's an issue with the touch enabled laptop / windows8 / firefox?

ps: perhaps it's an issue with the touch enabled laptop / windows8 / firefox?
FredMcD
  • Top 10 Contributor
4254 個解決方法 59582 個答案

Did the message say what issues?

Check for updates for the above.

I've called the big guys to help you. Good luck.

Did the message say what issues? Check for updates for the above. I've called the big guys to help you. Good luck.

提出問題者

I've rerun SFC again, but still got message that some files could not be repaired.

Here's the log: https://paste.ee/p/oKmAe

I've rerun SFC again, but still got message that some files could not be repaired. Here's the log: https://paste.ee/p/oKmAe
FredMcD
  • Top 10 Contributor
4254 個解決方法 59582 個答案

I looked at the report. All if has is a whole lot of info statements. You will have to wait for someone else to translate it.

See if this link can help; Microsoft Fix it Solution Center {web link} Find automated solutions for your issues

I looked at the report. All if has is a whole lot of '''''info''''' statements. You will have to wait for someone else to translate it. See if this link can help; '''[http://support.microsoft.com/fixit/ Microsoft Fix it Solution Center]''' {web link} Find automated solutions for your issues

提出問題者

Thanks for your answer.

Tried the MS Fix it Tools but all I get is "not supported by your system configuration"

Thanks for your answer. Tried the MS Fix it Tools but all I get is "not supported by your system configuration"

提出問題者

So, three month later, using Firefox 38beta -- and the issue still occurs.

Any chance to get this fixed?

So, three month later, using Firefox 38beta -- and the issue still occurs. Any chance to get this fixed?
FredMcD
  • Top 10 Contributor
4254 個解決方法 59582 個答案

有幫助的回覆

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.
cor-el
  • Top 10 Contributor
  • Moderator
17521 個解決方法 158427 個答案

Do you have any recent crash report?

The report ID that you posted in your question above is a problem with the Silverlight plugin.

You can set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page.

Do you have any recent crash report? The report ID that you posted in your question above is a problem with the Silverlight plugin. You can set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page. *https://support.mozilla.org/kb/Troubleshooting+plugins

提出問題者

Thanks for your help!

I've disabled Silverlight completely but that seems not to help. Anything else I can try?

I will post a crash report if possible but it seems FF does not create crash reports when it's killed via task manager.

Thanks for your help! I've disabled Silverlight completely but that seems not to help. Anything else I can try? I will post a crash report if possible but it seems FF does not create crash reports when it's killed via task manager.
FredMcD
  • Top 10 Contributor
4254 個解決方法 59582 個答案

A post was flagged as Solved Problem. Please remove that flag. If you don’t, others that can help may not read this post.

A post was flagged as '''Solved Problem.''' Please remove that flag. If you don’t, others that can help may not read this post.

提出問題者

Thanks for the hint, I did not noticed that!

Thanks for the hint, I did not noticed that!
guigs 1072 個解決方法 11697 個答案

Unrelated, the bug associated with the crash signature has been flagged to be related to a Adobe Flash hang from version 17.x but has been resolved in Nightly versions of Firefox. It can be downloaded here, however please take note that these versions are on the bleeding edge of development.

Unrelated, the bug associated with the crash signature has been flagged to be related to a Adobe Flash hang from version 17.x but has been resolved in Nightly versions of Firefox. It can be downloaded here, however please take note that these versions are on the bleeding edge of development. *[https://nightly.mozilla.org/]