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Issue with printing online bill PDFs in Firefox

  • 2 àwọn èsì
  • 0 ní àwọn ìṣòro yìí
  • 4 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Emma Taylor

Emma Taylor
Emma Taylor
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Hi everyone, I’m managing an online bill information website, and some users reported an issue when they try to download or print a PDF bill using Firefox. Sometimes the print preview doesn’t load, or the layout breaks, while it works normally on other browsers.

Is there any recommended Firefox setting, extension, or workaround to prevent this issue? Also, is there a specific print CSS or PDF format Firefox prefers to handle better?

If testing is required, this is an example page where users reported the problem: https://fescoebillcheck.pk/

Thanks in advance for any guidance.

Hi everyone, I’m managing an online bill information website, and some users reported an issue when they try to download or print a PDF bill using Firefox. Sometimes the print preview doesn’t load, or the layout breaks, while it works normally on other browsers. Is there any recommended Firefox setting, extension, or workaround to prevent this issue? Also, is there a specific print CSS or PDF format Firefox prefers to handle better? If testing is required, this is an example page where users reported the problem: https://fescoebillcheck.pk/ Thanks in advance for any guidance.

All Replies (2)

Agent virtuel
Agent virtuel
  • Top 25 Contributor
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Hello

For information purposes, fix printing problems in Firefox. https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox

For information purposes, another path to print. From Firefox 101, a new preference, print.prefer_system_dialog, was added to print using the system dialog and not the new print preview.

You can try. 1 - Go to configuration editor for Firefox https://support.mozilla.org/en-US/kb/about-config-editor-firefox 2 - Enter a search term print.prefer_system_dialog You can double-click on the preference to set the value to true

Emma Taylor
Emma Taylor Ìbéèrè olóhun
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Thanks for sharing this workaround. I tested the `print.prefer_system_dialog` preference and it actually helped in stabilizing the print preview on some Firefox versions.

In our case, users mostly face issues when generating a PDF after checking or printing their electricity bill, so having a reliable print dialog is really important. I’ll continue testing this setting across different browsers and versions of Firefox to see if it fully solves the issue.

Appreciate the guidance!

Béèrè ìbéèrè

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