Firefox Community Forum

Once again, when I updated Firefox, it changed a LOT of my settings, including displaying the toolbar and open tabs bar.

When this happened last - months ago - it seems Mozilla realized this had happened to a lot of users, and managed to restore us to all the information that had been "lost".

I hope you can do that again, and can find a way to not put at least ME, and I'd bet a lot of other users, through the OMG!!! What do I do NOW?! panic.

Happy Holidays.

Alan Gurevich [edited email from community support forum]

I cannot stop sso.tds.net from loading and looping. I made a mistake on tds.net (my internet provider). I wanted to add my phone number with the current phone number associated with account. When I got to the page, it only allowed one number, so I left everything as it was. Only choice was continue. After selecting continue, It constantly loops and will not allow me to sign out. (probably because it is looking to update a change and there was none.) Contacted tech support at TDS. I don't usually use google chrome, but they had me try to log on through chrome. It did the same thing. TDS got it off google chrome through clearing cookies and browsing data. I tried same with Firefox, but it will not work. TDS tried to assist with firefox and walked me through steps, but were unsuccessful. told me to contact firefox support.

I went to settings>privacy & security>cookies & site data>clear browsing data......didn't work I went to settings>privacy & security>cookies & site data> manage browsing data>remove all>save changes......didn't work When I log into my TDS account it directly takes me to sso.tds.net and flashes looping and I can go nowhere. On google chrome I was able to log into my TDS account after clearing cookies and data history for the past few hours. I just cannot get it to do the same on firefox. (also it does not allow me to log off my TDS account.)

Help please.

Hi. I have had an ongoing random problem on videos sites where while scrolling, about half way down page it will suddenly have a seizure, stutter, causing multiple copies of the window to jump up and down. If I "slowly" scroll back up to the "quiet" area (midway to top of screen) it will behave normally. I try and watch the video I had been watching when it went nuts, happens again. I 'think' I got by it the other night...somehow I don't think it was me, rather it just happened to snap back into place. It had been happening more frequently several months ago where it was a real problem, went through all the normally accepted ways of cleaning, checking and hunting for others having a similar problem. The latter is where I have normally found the best and most recent inquiry similar to mine. Good part is it's fast and I know it's not just me. Bad part is it's fast and nobody has had time to answer it. Then it suddenly just stopped. In fact, I had forgotten about it! The bane of my daily computer life for weeks was suddenly gone and I forgot about it???? Well, it reminded me today, it's back. Any suggestions? I had thought it was with some Microsoft changes that had been going on and that had seemed to be the consensus but? Thanks in advance.

Greetings Ya'll,

I have to apologize if this is a double post, but I came back to the forum, & wanted to see if there were any responses, but i could only find my post listed under "My Profile"/"My Questions".

My original post was made Dec. 19-2025

=======================================

Early this morning as I went to use the Firefox browser, on My Desktop, I got an update, & then firefox opened, somewhat.

The homepage did not fill in with favorites, suggestions, etc, and in fact all that did load was the Search bar, but not one of my usual website buttons. The "edit", "help", etc. buttons at the upper left hand corner did load, but that is all. Not one of the buttons work, nor can I close out the Firefox page, by tapping the "X" in the upper right hand corner.

The only way that I could close out the "Firefox Page" was by going through the "Control/Alt/Delete" & then "Signing Out", which would initiate a "Re-start". Once I signed in, I could return to the Desktop, where everything works.

I use Firefox as my Browser on my Android phone, & at this moment, I've not had any problems using Firefox on my Cell Phone.

The only way that I could get to the Mozilla Website was by using the Microsoft Edge Browser, which is not giving me any problems as far as accessing the Internet!

How can I correct this problem, & go back to the Firefox Browser?

i asked a few days ago i am on Firefox have been for years and do not wan to have to change. I am trying to video call with my family from messenger and when i try it say it can not on Firefox. Why ? i d love to but why can t firefox do video calling from messenger is it Firefox or is it Facebook?you will force me to go to chrome or edge which i would rather not do please let me kno why this is thank you

in my opinion downloading files requires much time compared to other browses so i just wanted to request if you can help to improve the way of saving files.thanks bold text

I have saved passwords on my firefox account in my desktop but my hard disk got problem so i reinstalled windows. all data gone.

but when i logged in again in my firefox account then no passwords are being showing up now. How can they be restored

My bookmarks have disappeared from Firefox. No of the restore and backup commands have failed. I have tried to import bookmarks from Edge. I says that it exported them but they don't show up in Firefox. None of the restore import or backup commands will open the box that will let you select an option. I have tried uninstalling Firefox and re-installing it. Same problem. I cannot create new bookmarks either. I want to keep using Firefox, as I have used it for years but I need bookmarks. Help

Hi Folks - Per attached image, in the last few weeks (Dec.2025+ mainly), I get blocked from accessing web.Whatsapp.com on my Lenovo.X1 (Windows) laptop. It may work eventually but the block stays a long time etc.

Any ideas why & a fix much appreciated :)

Thx,

POB

My system: Win11, Firefox 146.1

After some system update I lost all bookmarks. I followed the solution proposal: FF options: Bookmarks..Manage bookmarks.. backup or restore: restore result: no library was shown.

I found an old bookmark file: C://user/mayname/AppData-all/Roaming/Mozilla/Firefox/Profiles/g0x.....default/bookmarkbackups from March 2021 But I do not know, how to handle it.

Any help is appreciated. Regards, Wilhelm

I periodically need to convert my sent Emails to CSV. I typically use the NG tool for this. The problem is that the output is partially jibberish (random symbols) which takes a lot of space and is difficult to navigate. I suspect the problem is with the emails that have attachments or embedded images. I could be wrong, but I suspect that these attachments are sort of corrrupting the output file. (Not a true corruption; but inserting thousands of needless characters that renders the file very difficult to use.) I need a way to export the email without attachments or images; all I need is date, recipient, and body. I have Googled this used AI and have tried many methods, but nothing is working. The last attempt was to export as EML (messages and index), which did seem to save the emails without attachments/embeds. But then for some reason I could not import those messages back into Thunderbird. So I'm running in circles. Is there a simple way to create a CSV file that simply has date, recipient, message body (and possibly subject line), and excludes attachments and embedded images?

Good afternoon,

A while ago I set up an extension from savefrom.net - a video download service. Unfortunately, somewhere in the fine print the extension sets up a "managed by your organisation" policy where their link is alays displayed in the bookmarks. I wonder if there is any way to remove it? Thank you.

The add-on in question: https://addons.mozilla.org/en-GB/firefox/addon/savefromnet-helper/?utm_source=addons.mozilla.org&utm_medium=referral&utm_content=search

I am having an intermittent problem with bookmarks not loading when I open Firefox.

Is there a fix for this?

I have noticed that a lot of answers on here refer to features that no longer exist in settings.

Mini tanx,

Rick

When trying to "Save" after pro-cococut finishes downloading a file that is larger than 1 Gig and I can't find out what to do in order to have it save large files.