Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

lost all bookmarks

  • 3 àwọn èsì
  • 0 ní àwọn ìṣòro yìí
  • 25 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Paul

more options

After an update on F***fox meant I could not access my emails or radio programmes, etc, etc, I reverted F***fox and refused to update it daily. Now it has updated itself and I have lost all my bookmarks, hundreds of them. WTH have you criminals done?

After an update on F***fox meant I could not access my emails or radio programmes, etc, etc, I reverted F***fox and refused to update it daily. Now it has updated itself and I have lost all my bookmarks, hundreds of them. WTH have you criminals done?

All Replies (3)

more options

I'm sorry to hear that happened to you chatuchuck. Luckily, it might be possible to recover your bookmarks.

To do so, first check whether your data is available in a different profile:

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it. The About Profiles page will open. This page should list at least one profile and could list many.

The profile that Firefox is currently using will show:
This is the profile in use and it cannot be deleted.

Please do not delete anything here; don't use any Remove buttons.

Do you have another profile named default or default-longnumber listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, click the Set as default profile button for that profile on the about:profiles page. Firefox will use it automatically at the next startup.

For more information see Recover user data missing after Firefox update.

Note: If your bookmarks are not available in another Firefox profile, see Recover lost or missing Bookmarks for other solutions.

Helpful?

more options

Luckily I have another computer with the book marks on.

I tried a number of things with no success, then suddenly they were all back. A delayed reaction to some thing I did, I suppose?

Thank you for your time.

Ti ṣàtúnṣe nípa chatuchuk

Helpful?

more options

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.

Helpful?

Béèrè ìbéèrè

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.