Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

browzer crash from my website

  • 12 àwọn èsì
  • 0 ní àwọn ìṣòro yìí
  • 40 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ jonzn4SUSE

more options

bp-a60f9bf1-fe8a-40fd-8a23-3b26e0240418

bp-a60f9bf1-fe8a-40fd-8a23-3b26e0240418

Ọ̀nà àbáyọ tí a yàn

MOZ_CRASH Reason: assertion failed: self.fonts.templates.has_font(&shared_font_key)

The crash appears to be related to fonts.

Reset fonts to default by going to Windows Control Panel > Appearance and Personalization > Fonts > Font Settings > Restore default font settings.

Try changing gfx.e10s.font-list.shared and gfx.font-list-omt.enabled to false in about:config then restart the browser.

Ka ìdáhùn ni ìṣètò kíkà 👍 1

All Replies (12)

more options

Did you try Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search104 Works for me. see screenshot What security software are you running? If Windows Pro version, try testing in Windows Sandbox (VM) to see if you have the same issue. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

more options

yes! Troubleshoot mode is NoProbrem!

However, when I opened many pages on other sites, it crashed in the same way. and,katsuichi.co.jp is immediately.

Since I just migrated my PC, I don't have any security software installed, only Windows Defender.

more options

sales512 said

yes! Troubleshoot mode is NoProbrem!

Sounds like an add-on is causing the issue. What is your PC? Laptop, Desktop, or DIY? What make and model, if not DIY? If Windows Pro version, try testing in Windows Sandbox (VM) to see if you have the same issue. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

more options

I tried in troubleshoot mode. and that problem didn't happen

I also tried the same in sandbox. I installed Firefox in a sandbox, logged in and synchronized, and tried it, but no problems occurred either.

windows10pro64bit desktop(dell precision3450)

more options

If you access the Facebook login page or the login screen for editing our homepage, it will crash immediately.

more options

Ọ̀nà àbáyọ Tí a Yàn

MOZ_CRASH Reason: assertion failed: self.fonts.templates.has_font(&shared_font_key)

The crash appears to be related to fonts.

Reset fonts to default by going to Windows Control Panel > Appearance and Personalization > Fonts > Font Settings > Restore default font settings.

Try changing gfx.e10s.font-list.shared and gfx.font-list-omt.enabled to false in about:config then restart the browser.

more options

I solved the problem by doing as instructed. thank you.

more options

Sore wa yokatta desu ne!  ;-)) Mark it as resolved and have a nice day.

more options

You are fantastic customer support! thank you!

more options

Nihon to onajiyōni.  ;-))

Ti ṣàtúnṣe nípa jonzn4SUSE