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Cannot change email in my account nor delete my Firefox account

  • 2 àwọn èsì
  • 1 ní ìṣòro yìí
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  • Èsì tí ó kẹ́hìn lọ́wọ́ sr

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To change my email in the account I arrive to the step when a confirmation code should be send , but I never receive the email with the code. If I try to delete my account, again, a confirmation code is required, but the email with this code does not arrive. It may be that the email provider (T-Online) is blocking the email from Mozilla? , I have no possibility to specify safe sites with such an email system, and I cannot change the email. In conclusion , I am stuck. Is it possible to write to a support site of Mozilla to get the email modified or the account deleted by them

To change my email in the account I arrive to the step when a confirmation code should be send , but I never receive the email with the code. If I try to delete my account, again, a confirmation code is required, but the email with this code does not arrive. It may be that the email provider (T-Online) is blocking the email from Mozilla? , I have no possibility to specify safe sites with such an email system, and I cannot change the email. In conclusion , I am stuck. Is it possible to write to a support site of Mozilla to get the email modified or the account deleted by them

Ọ̀nà àbáyọ tí a yàn

Dear Seburo, thank you for your prompt reply. The issue has been solved in the meantime. The email was indeed going to a spam folder, not at my side on my email client application, but at the T-Online site. I could access the settings of my email mailbox at T-Online, and modify them to get the spam emails delivered with a mark 'spam' instead of being automatically deleted by T-Online at T-Online. Now I have the new email address in place for my Firefox account.

Ka ìdáhùn ni ìṣètò kíkà 👍 0

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Hi

Is the email going to a "spam" or "junk mail" folder?

You will need to be able to access your account for it be deleted.

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Ọ̀nà àbáyọ Tí a Yàn

Dear Seburo, thank you for your prompt reply. The issue has been solved in the meantime. The email was indeed going to a spam folder, not at my side on my email client application, but at the T-Online site. I could access the settings of my email mailbox at T-Online, and modify them to get the spam emails delivered with a mark 'spam' instead of being automatically deleted by T-Online at T-Online. Now I have the new email address in place for my Firefox account.