Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

security code to ask question on eBay not accepted

  • 1 tontu
  • 5 am na jafe-jafe bii
  • 2 views
  • i mujjee tontu mooy cor-el

more options

When I type in security code number to ask a seller a question(to send) I get error message"please correct info(code) over and over(I put correct code number each time. Ebay tech support is claiming that it may be my browser(Mozilla) that is causing the problem of not accepting the CORRECT security code and false message that I have entered it incorrectly. It's eBay's system. How can my browser(mozilla) effect eBay's own system of accepting a security code? Whom does the problem lie with? ***note! It worked using Internet explorer as my browser. Maybe eBay is right. But I want to use Mozilla. How can we fix this? Thanks!

When I type in security code number to ask a seller a question(to send) I get error message"please correct info(code) over and over(I put correct code number each time. Ebay tech support is claiming that it may be my browser(Mozilla) that is causing the problem of not accepting the CORRECT security code and false message that I have entered it incorrectly. It's eBay's system. How can my browser(mozilla) effect eBay's own system of accepting a security code? Whom does the problem lie with? ***note! It worked using Internet explorer as my browser. Maybe eBay is right. But I want to use Mozilla. How can we fix this? Thanks!

All Replies (1)

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).