Diễn đàn hỗ trợ Firefox

We have the latest Firefox standard installed on a Windows server. i can access and use the browser normally in one account but not the other. i have submitted the reports and would like to know if there is something I can do. the report id is 5c59acb1-daa7-4eb2-a173-7690394841d3.

Everything is working fine in the troubleshooting mode and I have also deleted and changed profiles but getting the same error.

We also don't have extensions and no plugins too. i did a refresh and this did not solve the issue.

Your help will be welcome.

Here are the three latest crashes report ID's bp-22fa9148-cb5c-4b8a-ac02-575990240215 bp-1ac0f4d4-e821-4ff8-ab9c-801fb0240215 bp-023f768b-7f66-4a51-862d-3934f0240224 If anyone has any experience with reading these crash reports and can help me figure out what is wrong that would be amazing!

I followed [this moderator's post on Support Mozilla](https://support.mozilla.org/en-US/questions/1254142#answer-1207829).

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2019-03-24-16-28-18-7d451f.png

My hard drive lacks space for System Restore, which I forgot to turn on. After I mistakably clicked 'Delete files' 2 hours ago, Recuva recovered these 53 files, too little for a Firefox User Profile ?

https://i.imgur.com/QuK0TVP.jpeg

Wise Data Recovery recovered 13 files, 108.37 KB, but again too little for a Firefox User Profile?

https://i.imgur.com/QUfKPop.jpeg

Firefox uses 2.1gb of RAM with 6 tabs opened which is far more than it ussualy does and it sometimes just jumps to 2.5gb. ((Fore the Image) My task manager is in german so Arbeitsspeicher=RAM)

I have recently downloaded Firefox on Windows 11. When I first installed it, it worked fine, but it crashed and I couldn't open it again. When I try to open Firefox, a "Troubleshoot Mode" window flashes for less than a second and closes. About 8 months ago, on a different computer with Windows 10, had the exact same problem. I thought it was just because it's ancient, but it does the same thing on my well-functioning computer. I have tried the Microsoft Store Firefox and downloading from the website. I have reinstalled and restarted several times, and my computer is up to date. I do not use any 3rd-party security software. I still cannot launch a Firefox window at all. I love Firefox on mobile and I really want to use it on PC. Thanks for your help!!

Hello there! I'm a long time fan of firefox and use it on all of my devices. I've NEVER had issues with it but for some reason on my computer that has Windows 11 it's been crashing quite a bit.

To clarify, I'll be surfing like always but when I have maybe a third tab (usually youtube) up, then everything just STOPS. This happens at least ONCE a day or sometimes twice. Then, I have to quit firefox forcefully (which windows does say it'll get the crash report). Yet, I never get a crash report from firefox or any such message despite that I do have it checked in my settings.

No other browser I have on this computer has ANY issue (chrome nor edge--both work fine. It's just firefox).

The thing is, I've been all over the internet about this. I've scanned my computer with both windows defender and malwarebytes--found nothing no matter how deeply I scanned. Re-installed firefox several times. Refreshed it as well. Uninstalled/re-installed my extensions. Unchecked 'use hardware acceleration when available.' I updated my drivers, etc. etc.

The only thing that 'seemed' to work was creating a new profile here on firefox. After doing that, I could surf for a whole DAY or two without a crash. But then suddenly today it crashed like normal (again when I was on youtube). I haven't tried using firefox in safemode to see if it crashes because the crashes are random and could happen at any time in the day. Just seems like a lot of time in safemode when I need to be working.

Please advise! All of my other computers (either on windows 10 or on mac/android) have ZERO issues. Once more, this computer handles chrome/microsoft edge just fine but for some reason my windows 11 computer is having trouble with firefox (and firefox ONLY) no matter what I do. I hope you can help and also help me understand why firefox doesn't seem to have any crash reports for me when it HAS crashed several times.

Hello,

the Startup of our Firefox is slow on some Machines. With Developer-Tools enabled we don´t see any activity in the Network Tab until the Page starts to Load after 35 - 120 seconds.

What we did to determine the Problem so far:

• disabled Anti-Vir

• Disabled VPN-Client and tried connection via LTE-Hotspot to bypass company Network and Firewall

• Changed DNS to 8.8.8.8 and 9.9.9.9

• Deleted Cache

• Changed Startup-Page

• Disabled Secure DNS in Firefox Settings

• Disabled all GPOs on Workstation and deleted policies.json so no Policies got applyed

• deleted Startup-Cache and enabled secure-start in about:support

• reinstalled Firefox

• changed from up to date ESR to latest Release

• Users Temp and Windwos-Temp deleted

No Problems on another similar Workstation with same Firefox Release.

I wonder if there is any startup-debugging capability.

Hi Support Team, Hope you are doing well. Do you have any issues with the service as I see from https://downdetector.pl/status/duckduckgo/ 144 was reported?

If you can just email me about reason if there was any malicious activities I happy to help.

Thanks RO

Hi, I have developed a best baby monitor website. The design was all good but I've recently noticed that the logo slider appear to be distorted. I've tried fixing it from the backend but it does show properly any ideas how it can be fixed.

Facing issue with this link: https://www.cappella.io/

Thanks

i have the option of "Open Recent pages", turned on, however i had all my tabs that contain important information for me gone a couple of times, although i have this option turned on, it happened again and i had like 600+ pages and i lost em ell now.

hi there,

there is disableFirefoxUpdates

can I enable this function? can I cancel an "organization" intruding? I'm not in organization, it's my home private computer.

thank you

I have been struggling with a connection problem both with Firefox and Thunderbird for well over a year, and I would like to make it go away. For Firefox one instance of the problem is then when I click a link on a Google search screen, it may give me a "can't connect" response. This also happens within certain websites involving a "log in then redirect" process (for example a university library access). For Thunderbird, it involves either the periodic saving of email drafts, the sending of email, or the copying of the sent message to the appropriate folder. Email is Gmail using IMAP. I am using Tbird 115.8.1 32 bit and Firefox 123.0.1 64 bit. The problem transcends ISPs (cable via Xfinity, then changed to fiber via Quantum / ATT so it's not the ISP, also, Ethernet cable to the modem), reasonably high speed (around 200 Mbs up and download). The problem never arises when I connect using Chrome. For Tbird, it is set to use imap.gmail.com (port 993), SSL/TLS and OAuth2. Windows 10, dunno what else would be relevant.

Generally, the solution is to "just try again", which gets a bit annoying, but with the Firefox login problem, this can require double or quadruple retries because "retry" causes the web page to complain that they will have to re-send the data (sure please do, then it may report a failure to resend ad infinitum). Offhand I would say this affects maybe 15% of my transmissions. Any suggestions for a cure or more diagnostic information?