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My add-ons disabled themselves and I can't enable them.

Được đăng

Out of suddenly, all of my add-ons expect Adblock Plus disabled and I can't enable them, and I didn't change nothing on my laptop at that time. I tried to do Troubleshooting Information, restart my laptop, uninstall and install Mozilla twice, by deleting even all files about Mozilla, but nothing worked. I even tried to do a system restore, but it don't worked because it has a problem in a file! Useful info: When I install again the Mozilla and I install again the add-ons, they are enable and they are working fine, but when I close the browser and open it again, the add-ons are disabled again... And I don't know if that means something, but I have also problem to do the Windows Updates the last week, it can't complete. I have Windows 7 x64 and the lasted edition of Mozilla Firefox. Any ideas?

P.S. English isn't my first language, so sorry if I did any mistakes.

Out of suddenly, all of my add-ons expect Adblock Plus disabled and I can't enable them, and I didn't change nothing on my laptop at that time. I tried to do Troubleshooting Information, restart my laptop, uninstall and install Mozilla twice, by deleting even all files about Mozilla, but nothing worked. I even tried to do a system restore, but it don't worked because it has a problem in a file! Useful info: When I install again the Mozilla and I install again the add-ons, they are enable and they are working fine, but when I close the browser and open it again, the add-ons are disabled again... And I don't know if that means something, but I have also problem to do the Windows Updates the last week, it can't complete. I have Windows 7 x64 and the lasted edition of Mozilla Firefox. Any ideas? P.S. English isn't my first language, so sorry if I did any mistakes.

Giải pháp được chọn

Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Đọc câu trả lời này trong ngữ cảnh 1

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Shockwave Flash 13.0 r0
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • GEPlugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620

Ứng dụng

  • Firefox 28.0
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0
  • URL hỗ trợ: https://support.mozilla.org/1/firefox/28.0/WINNT/en-US/

Tiện ích mở rộng

  • Adblock Plus 2.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • AtuZi 1.0.1 ({9e891144-6b11-4b15-831d-1fc05f439ef4}) (không hoạt động)
  • DownloadHelper 4.9.22 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d}) (không hoạt động)
  • X-notifier 3.3.16 ({37fa1426-b82d-11db-8314-0800200c9a66}) (không hoạt động)

Javascript

  • incrementalGCEnabled: True

Đồ họa

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0106
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 5-7-2011
  • driverDate2:
  • driverVersion: 8.830.6.3000
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 9

Thay đổi cài đặt

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 6
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140314220517
  • browser.startup.homepage_override.buildID: 20140314220517
  • browser.startup.homepage_override.mstone: 28.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 28.0
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True

Linh tinh

  • Người dùng JS: Có
  • Có thể tiếp cận: Không

Người tạo câu hỏi

Final, it was a malware! I scanned with the first two programs and it wanted a restart and when I did, the add-ons are finally working! :D Thanks! :) I feel stupid, because I did a antivirus scan, but I did not even thought to do a malware or a trojan scan!

Final, it was a malware! I scanned with the first two programs and it wanted a restart and when I did, the add-ons are finally working! :D Thanks! :) I feel stupid, because I did a antivirus scan, but I did not even thought to do a malware or a trojan scan!
cor-el
  • Top 10 Contributor
  • Moderator
17694 giải pháp 160088 câu trả lời
Được đăng

That is great.

Do you know the name of this malware as it may help others?

That is great. Do you know the name of this malware as it may help others?

Người tạo câu hỏi

Hm, no. It found over 100, so I don't know which one effect my add-ons! :/

Hm, no. It found over 100, so I don't know which one effect my add-ons! :/

Được chỉnh sửa bởi AthinaSmile vào

cor-el
  • Top 10 Contributor
  • Moderator
17694 giải pháp 160088 câu trả lời
Được đăng

Oops that sounds that you really had caught a lot of malware over time.
May be a bit more cautious about what software you install on the computer and do more regular scans.

Oops that sounds that you really had caught a lot of malware over time.<br /> May be a bit more cautious about what software you install on the computer and do more regular scans.

Người tạo câu hỏi

Usually, I'm careful and I do a antivirus scan at least two times a month, but I never thought that it was a malware problem, because I saw other people that had the same problem with their add-ons and it solved very easily. Plus, my laptop was working fine except the add-ons and I don't use it all the time. Now I will do a malware scan when I do the antivirus scan! :)

Usually, I'm careful and I do a antivirus scan at least two times a month, but I never thought that it was a malware problem, because I saw other people that had the same problem with their add-ons and it solved very easily. Plus, my laptop was working fine except the add-ons and I don't use it all the time. Now I will do a malware scan when I do the antivirus scan! :)

Được chỉnh sửa bởi AthinaSmile vào