Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

• You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
• Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

_________________________________________________________________________________

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

• You can open the about:crashes page via the location bar, like you open a website.

See:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter

See also:

• http://kb.mozillazine.org/Firefox_crashes
• https://support.mozilla.org/kb/Firefox+crashes

Issue occurs in safe mode as well. Below are the top five codes.

bp-bdef682d-cd44-45c8-9103-155ce212122812/28/20122:30 PM
bp-c5ecec79-e3c0-43c4-a3aa-b4455212122812/28/20122:29 PM
bp-bf897d4d-4615-41ea-a081-e7a8e212122812/28/20122:29 PM
1cd36f4c-442c-4b8c-b2a6-c5ce19469cc612/23/20128:51 PM
852e66f5-33a0-4a2c-883c-a8ccfd4cb2f712/23/20128:51 PM

That are crashes in the Flash plugin

You can check for problems caused by recent Flash updates and try these:

• disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
• disable protected mode in Flash 11.3 and later
• disable hardware acceleration in the Flash plugin

• http://kb.mozillazine.org/Flash#Troubleshooting
• http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla.html

I disabled protected mode, disabled hardware acceleration, and tried in safe mode however firefox is still locking up then crashing.

Do the crashes still happen with the Flash plugin disabled as a test to rule out other causes?

I just uninstalled flash player then ran firefox without it installed and the crashes are still occurring.

Do you have crash reports for that setup?

This is the only one listed:

bp-6c0db1a7-3685-4940-98f8-170ba2121230

If you look at that crash report then you see that it is still a problem with the Flash plugin, so it looks that you hadn't disabled the Flash plugin properly or have multiple Flash plugins.

• https://crash-stats.mozilla.com/report/index/6c0db1a7-3685-4940-98f8-170ba2121230

Process Type	plugin Version: Filename: NPSWF32_11_5_502_135.dll