Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

After Configering my security I still cannot get onto Firefox, I cannot delete as it says it is open but is not! I have used Firefox for a couple of years why has it stopped working ? I have followed the instructions advised to no avail :(

  • 4 trả lời
  • 6 gặp vấn đề này
  • 5 lượt xem
  • Trả lời mới nhất được viết bởi Annaob

more options

History - had Firefox 7 upgrade and had problems with ebay, they sent me a link to upload Firefox 6.0 which I did and it worked. However the next day I clicked on my Firefox icon and 'nothing' it will not open even if I right click and select open. I have tried to delete it and even upgrade to Firefox 7 through Internet Explorer but am told I need to close Firefox before I can do this. I have deleted of my exceptions list on my firewall and re-instated via the browser (as Firefox help page suggested) but I still cannot get it to open. In my list of programs it say I have Firefoz 7.0.1.4288 created 10/9/11

History - had Firefox 7 upgrade and had problems with ebay, they sent me a link to upload Firefox 6.0 which I did and it worked. However the next day I clicked on my Firefox icon and 'nothing' it will not open even if I right click and select open. I have tried to delete it and even upgrade to Firefox 7 through Internet Explorer but am told I need to close Firefox before I can do this. I have deleted of my exceptions list on my firewall and re-instated via the browser (as Firefox help page suggested) but I still cannot get it to open. In my list of programs it say I have Firefoz 7.0.1.4288 created 10/9/11

Giải pháp được chọn

I hope that link points to mozilla.com or mozilla.org

You will have to close firefox.exe with the Windows Task Manager from the "Processes" tab of the WTM since you don't have a widow to close.

The best way to close Firefox is through File > Exit, for those who stuck with the "Firefox" button click on the Firefox button then Exit. It is not perfect but it is a lot better than just closing the window with the "X" in the upper right corner

Đọc câu trả lời này trong ngữ cảnh 👍 1

Tất cả các câu trả lời (4)

more options

Giải pháp được chọn

I hope that link points to mozilla.com or mozilla.org

You will have to close firefox.exe with the Windows Task Manager from the "Processes" tab of the WTM since you don't have a widow to close.

The best way to close Firefox is through File > Exit, for those who stuck with the "Firefox" button click on the Firefox button then Exit. It is not perfect but it is a lot better than just closing the window with the "X" in the upper right corner

more options

THANK YOU, THANK YOU, THANK YOU! I have been at my laptop most of the day trying to fix this!! ...What a donut! I did however have to remove the program and reinstall it before it worked, but at least I was able to do that once I had ended the process, so I thank you again.

D :D :D
more options

I have been at my laptop even longer and was excited to read dmcritchie's suggestion. Didn't work. Mozilla icon won't open browser, trying to remove it through control panel tells me I have to close it first, trying to reinstall 7.0.1 over it tells me I have to close it first.... What now?

more options

Check all the processes in the Task Manager...I had firefox running 3 times, once I stoped and deleted them all I was able to remove the program Firefox, then re install it through Internet Explorer. Sorry if you HAVE checked all of the processes, it was just a thought cause I had 3 open. Good luck it is sooooo frustrating!