Un-install the '''''Ask Toolbar''''' until Ask fixes the problem with their toolbar that is causing that issue. *http://support.mozilla.com/en-US/kb/Uninstalling+add-ons *http://support.mozilla.com/en-US/kb/Cannot%20uninstall%20an%20add-on <br /> -------------------------- <br /> '''You need to update the following.''' The Plugin version(s) shown below was/were submitted with your question and is/are out of date. You should update to avoid known security issues with the version(s) you have installed. Click on "More system info..." to the right of your question to see what was included with your question. *Next Generation Java Plug-in 1.6.0_24 for Mozilla browsers #'''''Check your plugin versions''''' on either of the following links': #*http://www.mozilla.com/en-US/plugincheck/ #*https://www-trunk.stage.mozilla.com/en-US/plugincheck/ #*'''Note: plugin check page does not have information on all plugin versions''' #*There are plugin specific testing links available from this page: #**http://kb.mozillazine.org/Testing_plugins #'''Update the [[Java]] plugin''' to the latest version. #*Download site: http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE) #**'''''Be sure to <u>un-check the Yahoo Toolbar</u> option during the install if you do not want it installed. #*Also see "Manual Update" in this article to update from the Java Control Panel in Windows Control Panel: http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates #* Removing old versions (if needed): http://www.java.com/en/download/faq/remove_olderversions.xml #* Remove multiple Java Console extensions (if needed): http://kb.mozillazine.org/Firefox_:_FAQs_:_Install_Java#Multiple_Java_Console_extensions #*Java Test: http://www.java.com/en/download/help/testvm.xml

thanks, problem solved