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Thunderbird can't finish update.

  • 4 trả lời
  • 0 gặp vấn đề này
  • Trả lời mới nhất được viết bởi Matt

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when I try to start Thunderbird, I get a window that says "Your computer must be restarted to complete a previous upgrade Thunderbird. Do you want to reboot now?. I've rebooted several times now, scanned with PC Matic, rebooted again, tried to uninstall in Control Panel, and get the same window. How do I fix this?

when I try to start Thunderbird, I get a window that says "Your computer must be restarted to complete a previous upgrade Thunderbird. Do you want to reboot now?. I've rebooted several times now, scanned with PC Matic, rebooted again, tried to uninstall in Control Panel, and get the same window. How do I fix this?

Giải pháp được chọn

See this 2010 Firefox support topic. Nothing has changed really. https://support.mozilla.org/en-US/questions/757325#answer-110429

In this instance it may be your usage of disk encryption plays a part. These errors are about the operating system trying to replace and operating system DLL and failing.

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Tất cả các câu trả lời (4)

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Have you tried rebooting in safe mode? If that reboot doesn't get by the error, you could try uninstalling from there and reupgrading on reboot.

Hữu ích?

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In following the resetting startup to safe mode, I was warned I'd need a bitlocker recovery key and I don't know what that is, so I didn't try it.

Hữu ích?

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I found my bitlocker recovery key and restarted in safe mode. It didn't work nor could I remove the program. Any other suggestions?

Hữu ích?

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Giải pháp được chọn

See this 2010 Firefox support topic. Nothing has changed really. https://support.mozilla.org/en-US/questions/757325#answer-110429

In this instance it may be your usage of disk encryption plays a part. These errors are about the operating system trying to replace and operating system DLL and failing.

Hữu ích?

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