Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

White Bar over top of Firefox and address bar plus half of favorites bar

  • 8 trả lời
  • 0 gặp vấn đề này
  • 37 lượt xem
  • Trả lời mới nhất được viết bởi astrupler

more options

My customer has a problem since about a month on Firefox (using it on a Terminal Server). The top of Firefox gets hidden by white and grey "bar" and he can not even use the "functions" of buttons behind that. -> Please see attached Print screens Lower part of the Favorites-bar is visible and also works if he clicks on it - everything above not visible and does not work for clicking.

The problem only comes up from time to time maybe once or twice a week. When he minimizes Firefox the application behind is visible normally. when he maximizes it again, same problem still visible in Firefox. When he closes RDP Session and reconnects - the problem disappears. When he turns off the monitor where Firefox is visible - Firefox gets move over to the other monitor and the problem disappears.

I am not 100% sure if this is a Firefox problem or Remote Desktop Problem (or maybe an add-in problem). But until now it only happened on Firefox!

He is always on the last recent version of Firefox, we just updated today to the latest version again - but I can not say yet, if the problem would still exist on the latest version from today.

My customer has a problem since about a month on Firefox (using it on a Terminal Server). The top of Firefox gets hidden by white and grey "bar" and he can not even use the "functions" of buttons behind that. -> Please see attached Print screens Lower part of the Favorites-bar is visible and also works if he clicks on it - everything above not visible and does not work for clicking. The problem only comes up from time to time maybe once or twice a week. When he minimizes Firefox the application behind is visible normally. when he maximizes it again, same problem still visible in Firefox. When he closes RDP Session and reconnects - the problem disappears. When he turns off the monitor where Firefox is visible - Firefox gets move over to the other monitor and the problem disappears. I am not 100% sure if this is a Firefox problem or Remote Desktop Problem (or maybe an add-in problem). But until now it only happened on Firefox! He is always on the last recent version of Firefox, we just updated today to the latest version again - but I can not say yet, if the problem would still exist on the latest version from today.
Đính kèm ảnh chụp màn hình

Giải pháp được chọn

Tất cả các câu trả lời (8)

more options

Try changing browser.startup.blankwindow and browser.startup.preXulSkeletonUI to false in about:config then restart the browser.

Hữu ích?

more options

See also:

  • /questions/1410489 After update to 112 firefox starts with ugly blank white dummy UI before loading

Hữu ích?

more options

zeroknight said

Try changing browser.startup.blankwindow and browser.startup.preXulSkeletonUI to false in about:config then restart the browser.

Thanks zeroknight for the solution with changing browser.startup.blankwindow and browser.startup.preXulSkeletonUI to false - I did apply this today, but need to wait some time, to be sure it does not come up again. But looks the right thing so solve it.

Hữu ích?

more options

Unfortunately the problem still exists after changing browser.startup.blankwindow and browser.startup.preXulSkeletonUI to false. Would you have any other idea that could produce that? When it last happened - the customer did open a PDF document in the Browser and could then not save it to disk as the white bar covered the area to save it - see print screeen attached:

Hữu ích?

more options

Giải pháp được chọn

Does it still happen with hardware acceleration disabled?

Hữu ích?

more options

Does this still happen if you add an invalid/unsupported -xxx dummy parameter to the command/target line in a desktop shortcut?

Hữu ích?

more options

Thanks, I deactivated hardware acceleration now and am waiting to see if that helps.

Hữu ích?

more options

Since two weeks now the problem has not happened again. It could have just been the disabling hardware acceleration or a combination together with: Try changing browser.startup.blankwindow and browser.startup.preXulSkeletonUI to false in about:config then restart the browser.

Hữu ích?

Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.