Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Firefox Browser

  • 2 trả lời
  • 0 gặp vấn đề này
  • 17 lượt xem
  • Trả lời mới nhất được viết bởi gab.ukb

more options

I just closed Firefox and went to reopen it again and got the message XUL runner ERROR: Platform version 118.0.1 is not compatible with min version 118.0.2 max version 118.0.2. Do I have to uninstall and re-install Firefox and if I do this will I loose all my saved bookmarks?

I just closed Firefox and went to reopen it again and got the message XUL runner ERROR: Platform version 118.0.1 is not compatible with min version 118.0.2 max version 118.0.2. Do I have to uninstall and re-install Firefox and if I do this will I loose all my saved bookmarks?

Tất cả các câu trả lời (2)

more options

An error message about XPCOM missing or about platform version usually happens because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox program folder. This can happen in case security software was keeping a handle of some of the files in the Firefox program folder preventing Firefox from replacing all the files. You need to do a clean reinstall and remove the Firefox program folder to ensure that all files are replaced. You may have to disable security software temporarily in case the problem persists.

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

more options

Thanks....life has returned to normal.