To help others avoid this scam by microsoft.com I had signed into my account at micosoft.com/family/safety setting to disable parental controls, that i had set by mistake, as no one under age uses the computer. Plus I was refused to use Firefox as my browser. Following the web site instruction I was unable to disable family setting and return to Firefox, had to use microsoftedge instead. microsoft.com help system suggested "Just Answers.com" which I contacted they said they could solve the problem but had to pay $2.00 fee which was refundable after solving the problem, so I gave them my credit card info (my mistake) then after the fix instructions were sent, I was informed I had a membership with Just Answers.com for $79 CA and would be renewed montly at that price. I then cancelled sucessfully this membership but still had to pay $79 for a $2.00 answer.