Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Tabs keep showing completely black screen

  • 4 trả lời
  • 2 gặp vấn đề này
  • 12 lượt xem
  • Trả lời mới nhất được viết bởi DavaG

more options

I keep having a problem on when returning to a tab or someone when opening a link the page is simply shown as a black screen. It appears that the page is loaded in the background but literally nothing is displayed on screen.

Refreshing does nothing. Navigating to a different page does nothing (as in the screen is still black, but Firefox goes through the motions of "loading" the page). Searching does the same.

If I close the tan and then immediately hit undo the page will often be displayed.

This has been going on for maybe 2/3 months now and I have updated the application and my phone multiple times; both are up to do.

I can only assume this is a bug at the stage, but if someone has insight into a work around, that would be great.

Example image showing the page being "loaded" but nothing displayed.

I keep having a problem on when returning to a tab or someone when opening a link the page is simply shown as a black screen. It appears that the page is loaded in the background but literally nothing is displayed on screen. Refreshing does nothing. Navigating to a different page does nothing (as in the screen is still black, but Firefox goes through the motions of "loading" the page). Searching does the same. If I close the tan and then immediately hit undo the page will often be displayed. This has been going on for maybe 2/3 months now and I have updated the application and my phone multiple times; both are up to do. I can only assume this is a bug at the stage, but if someone has insight into a work around, that would be great. Example image showing the page being "loaded" but nothing displayed.
Đính kèm ảnh chụp màn hình

Được chỉnh sửa bởi Thom Andrews vào

Tất cả các câu trả lời (4)

more options

Thisjis getting worse. Is there no support here?

more options

Hi

What level of enhanced tracking protection do you have set in Firefox for Android? Do you have any add-ons installed?

more options

Paul said

Hi What level of enhanced tracking protection do you have set in Firefox for Android? Do you have any add-ons installed?

Hi Paul,

I have the enhanced tracking protection set to standard (default), and addons wise just HTTPS Everywhere (which perhaps is a little defunct now that Firefox has the feature built in) and AdGuard AdBlocker.

more options

I have the same problem on two devices, both have no add-ons and standard level of protection