The Mozilla VPN product that you refer to is one of Mozilla's premium products. In order to get premium support from a dedicated agent, please post a new thread in the correct section as this section you posted in is for desktop Firefox. Mozilla VPN https://support.mozilla.org/en-US/questions/new/firefox-private-network-vpn/form If you just want more information about Mozilla VPN, see https://www.mozilla.org/en-US/products/vpn/ and the support articles here: https://support.mozilla.org/en-US/products/firefox-private-network-vpn If the articles do not help then please post a new thread using the Mozilla VPN form link I posted above.