Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Release 96.0.1 streaming problem.

  • 5 trả lời
  • 1 gặp vấn đề này
  • 17 lượt xem
  • Trả lời mới nhất được viết bởi FredMcD

more options

Since install of release 96.0.1, all drm streaming on pc has failed. Running windows 10 pro. Have cleared cache, restarted pc and router, refreshed and then reinstalled firefox. no luck. then i reverted to release 95.0.2 and everthing worked fine. but then, despite the fact that i disabled auto updates, release 96.0.1 was reapplied and streaming was broke again. cannot use amazon prime or comcast streaming services. youtube works intermitently. why was current release reapplied regardless of auto update setting and why is streaming not working? streaming works on chrome but not firefox. i have been using firefox for as long as it has been around. must i now be forced to use chrome instead?

Tất cả các câu trả lời (5)

more options

https://support.mozilla.org/en-US/questions/1359657#answer-1463359 and updated to 95.0. . . . I finally found where the plugin "Widevine Content Decryption Module provided by Google Inc." was not updating to the newest version of December 1, 2021. Ver #4.10.2391.0

cor-el; Make sure you have the latest Widevine version. You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You can possibly check the XHR requests in the Browser Console if this doesn't work.

Hữu ích?

more options

Widevine is up to date (see images) and web console not showing any messages. Thanks for the response but no luck.

Hữu ích?

more options

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Hữu ích?

more options

I have cleared all history. No joy. Starting in safe mode disables extensions, including widevine. No joy. The only plugins I am using is Ublock and Lastpass password manager. Disabled both. Still no luck. I have restarted computer and router. No luck. Flushed dns cache. No luck. Disabled Windows firewall. No luck. It sure would be nice if I could just revert back to release 95, but mozilla apparently insists on updates now. This is very frustrating. The 96 release obviously made a change that is causing the problem. Does anybody have any other ideas?

Hữu ích?

more options

There is a way to go back, but it's a bit complicated.

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

Starting Any Computer In Safe Mode (web link) Free Online Encyclopedia


https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/ +++++++++++++++++++++++++++++++++++++++++++++++ If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.

Hữu ích?

Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.