Hello,

Go to vpn.mozilla.org on your device and make sure to sign in with the Firefox account you used with your Mozilla VPN subscription. Once you download the client, the installer should guide you through the rest. After you've installed it, open the client (by searching your device for Mozilla VPN), flip the switch to On, and you're good to go! It'll cover any internet activity on the device while it is turned on, including your browser activity.

I hope you may find this helpful,

using your advice I get to a page that tells me "oops it looks like your not a subscriber" and then it wants me to get a new subscription, credit card and all. Not going to happen

Hi there,

thanks for the feedback. Let me reach out to you directly via email to check if you have an active subscription. I will send you a DM now so you can just reply with your email address - thanks!

I have been using Mozilla VPN on my Windows 10 Desktop for months. All of a sudden it stopped working (Windows 10 Update ?????). After several attempts to get it working I uninstalled Mozilla VPN from the Desktop believing I would reinstall it. Now I find that to reinstall Mozilla VPN I have to resubscribe as if I wasn't already paying $4.99 per month. $4.99 has even been deducted for the month of August and VPN isn't even installed in my Desktop. As an existing paying subscriber, where can I get the Mozilla VPN download to reinstall it on my Desktop without having to purchase it again?

Hey there, to re-download Mozilla VPN all you need to do is go to http://vpn.mozilla.org/ and then click on "Already a subscriber" at the top right side of the page. This will take you to the sign-in page for your Firefox account and then you'll be able to get the client to re-install Mozilla VPN.

Hope this helps.

Thanks for your advice. Have already done what you advised. Keep getting "Oops! It looks like you haven’t subscribed yet." when I click on "already a subscriber"

   But I am a subscriber with an email and password
    ?????????

Hi there,

please answer with your email address in the DM I have sent you in order for us to check your subscription and reach out directly

Thanks!

simparster@gmail.com VPN still keeps telling me I'm not a subscriber

Hi there,

thank you for providing your email address, please do not share your email address publicly but send it to us in a private DM. For security reasons I have deleted your last message.

Unfortunately I was not able to find a subscription with this email address. Have you maybe paid with Apple Pay? If this is the case we will not be able to assist further as all those subscriptions are managed via Apple directly and not us. You will have to contact Apple support and confirm that your subscription is still active. If this is the case, but you are still having issues, I suggest you ask them for a refund and cancellation then try sign up again.

Hi - I have the exact same problem. I purchased the VPN through the webiste and now when I login it says "Oops! It looks like you haven’t subscribed yet." I have a billing confirmation email and a charge to my credit card. Can someone please contact me about this issue?

Hey!

I did receive your private message to me and have already answered. I will certainly be able to help you, please get back to me in your DM.

Thanks!