Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Unauthorized device in my account, can't delete them

  • 4 trả lời
  • 1 gặp vấn đề này
  • 13 lượt xem
  • Trả lời mới nhất được viết bởi oliverbanasiak

more options

Hey!

In my managed devices I have a Firefox on iOS (nobody of me or my family uses apple devices) and it seems that someone has access to my password or get's syncs because my netflix account is constantly being logged in somewhere in Stockholm (I'm in the other end of the country so no-one is near that) and I would need to delete all devices which is in the Device Managers.

Problem is that there is no Disconnect, only Download button.

Giải pháp được chọn

I'm puzzled by Download; there's nothing to download. Maybe it was a mistaken translation. If you click the button, do you get the Disconnect overlay form? I have attached a screenshot for reference.

Đọc câu trả lời này trong ngữ cảnh 👍 1

Tất cả các câu trả lời (4)

more options

Hmm, that sounds like a bad situation.

Are you using the list here:

https://accounts.firefox.com/settings/clients

A red Disconnect... button should appear next to each of your connected devices on that page.

Maybe you should also change your Firefox Account password. That hopefully will make it impossible for an unauthorized user to connect. Make sure the primary email address has not changed, and that your email account login is secure.

See: Change your Firefox Accounts password

Changing your password that way doesn't destroy the data in the account. However, resetting a forgotten password will destroy the data.

Hữu ích?

more options

Hi, thanks for taking the time!

I don't have a red Disconnect button on them, only a Download button. They report no activity for a long time but I do use the Firefox for Android one, guessing that's mine, and that one is working and is synced, but can't remove that one either, only a Download button.

Hữu ích?

more options

Giải pháp được chọn

I'm puzzled by Download; there's nothing to download. Maybe it was a mistaken translation. If you click the button, do you get the Disconnect overlay form? I have attached a screenshot for reference.

Hữu ích?

more options

That solved it, thanks buddy! :) Must've been a glitch on my end!

Hữu ích?

Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.