Avatar for Username

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Chủ đề này đã được lưu trữ. Vui lòng hỏi một câu hỏi mới nếu bạn cần giúp đỡ.

Password and saved logins recovery

  • 3 trả lời
  • 3 gặp vấn đề này
  • 11 lượt xem
  • Trả lời mới nhất được viết bởi Shannon

Shannon
Shannon
more options

Hi there,

I refreshed Firefox because it was slow and lost my saved logins and passwords. And they don't appear when I try to log in to websites.

I have some on my phone but I don't want to have to go account by account to enter them in. I have tried to sync but it won't sync from my phone to my mac.

Thanks

Shannon

Hi there, I refreshed Firefox because it was slow and lost my saved logins and passwords. And they don't appear when I try to log in to websites. I have some on my phone but I don't want to have to go account by account to enter them in. I have tried to sync but it won't sync from my phone to my mac. Thanks Shannon

Tất cả các câu trả lời (3)

OBW47
OBW47
more options

Here are instructions to retrieve data on your Mac.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-ol...

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi Shannon, the Firefox Refresh should have moved your entire old Firefox profile folder to the Mac desktop in a folder named Old Firefox Data. Can you find that folder? It would be the source for recovering files (article linked in the first reply).

Shannon
Shannon Người tạo câu hỏi
more options

Hi jscher2000,

I did find that file and was able to fix my problem. Thanks so much for your help.

Shannon