Crash of Firefox related to ntdll.dll
Hi, Yesterday while I was running a full scan with Malwarebytes, I wanted to open Firefox but it didn't work. I waited 5s retried and it works. I'm just wondering why this appened. In the event observator the crash seems to be related to ntdll.dll who is in the System32 folder. Btw the Malwarebytes scan says that my system is clean.
(Sorry if my post shouldn't be here or else, i'm a new user)
Thank you
Tất cả các câu trả lời (2)
hello Genzuki,
Clear all cookies, site data and cache
- Click the , ≡ menu button top right . and select Options.
- Select the Privacy & Security panel and go to the Cookies and Site Data section.
- Click the Clear Data… button. The Clear Data dialog will appear. ...
- Click Clear.
Delete All Temporary file on our system
- Type win+r open dialog box.
- Type %temp% select all file press delete button and enter.
Important: Restart browser and Computer.
HOWEREVER PROBLEM NOT SOLVE:
Uninstall firefox and Reinstall firefox offical website.
([https://www.mozilla.org/en-US/firefox/new/] )
Then i hope resolved your problem mark solution.
Thank you asked Question in Mozilla Support forum.
Regards,
Arman
Hi, Thank you for your answer. Like I said it happened just once and my browser works fine, I was just wondering why this appened.