problem using xfinity via Firefox
recently, I've had a lot of problems accessing my content on xfinity. The initial problem was that my ID and account were not properly linked (an Xfinity problem) But now, when I click WATCH for any programs I'ver recorded, I get an error saying "there's a problem with DVR playback" ...and that's not the problem because it's working fine using Chrome and Edge
Xfinity doesn't seem to think this is a widespread problem and has been trying this and that, which has resulted on a solution and another problem at the same time. But, while the problems are inconsistently showing up using Chrome/Edge and now on my Android phone, perhaps someone has familiarity with the problem from a FF perspective.
Được chỉnh sửa bởi Michael Weis vào
Tất cả các câu trả lời (1)
You can check the Web Console for possible related error messages.
- "3-bar" menu button or Tools -> Web Developer
- https://developer.mozilla.org/en-US/Tools/Web_Console
Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components.
- Options/Preferences -> General: Play DRM
- https://support.mozilla.org/en-US/kb/enable-drm
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.
- click the shield icon for more details and possibly disable the protection
You can check the Web Console about what content is blocked
- "3-bar" menu button or Tools -> Web Developer
- https://support.mozilla.org/en-US/kb/content-blocking
You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Remove the Cookies" for websites that cause problems:
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Manage Data
"Clear the Cache":
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Clear Data -> Cached Web Content: Clear
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Safe Mode start window