My Firefox privacy and security settings were set to defult with Add-ones not working
Hi,
I encountered a problem regarding the Firefox settings after unexpected WIN 7 PC shutdown due to a high temperature.
All of my security and safety setting ( history, permissions, location,...) reset to defult Firefox Settings. Even the WEBRTC setting was set to defult (true).
Almost all of the ADD-ones stopped working. So I had to start them again.
Did someone experienced the same problem? And it is possible to be a hack or an issiue with antivirus?
Thank you very much for your time.
Giải pháp được chọn
Has your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.
Thank you for contacting Mozilla Support.
Đọc câu trả lời này trong ngữ cảnh 👍 1Tất cả các câu trả lời (5)
Depending on how the computer shut down, some files could have been corrupted.
1) Make sure your cooling fan is working properly. Buy a can of compressed air and blow out the fan and the air vents.
2) Perform a System File Check to fix corrupted system files
Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d
Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93
3) How To Use Microsoft ScanDisk {web link}
4) Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.
https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
5) https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Type about:profiles<enter> in the address bar.
How many profiles are listed?
How many should be there?
Also, open the folder in your file explorer.
FredMcD - You are very kind. I thank you for your answers. I will save the links that you provided. I switched to Firefox browser 1/2 a year ago after using internet from 2001 and must admit that is very interesting to discover, create and learn on this platform.
Wishing all best to all users.
Giải pháp được chọn
Has your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.
Thank you for contacting Mozilla Support.