Did you always use this same email address or can you remember other email addresses you used in the past? Can you use this email address to create a new account? ---- There are other things that need attention. The System Details list shows that you have multiple Flash plugins. * Shockwave Flash 32.0 r0 * Shockwave Flash 10.0 r45 You can find the location of a plugin on the about:plugins page and in pluginreg.dat in the profile folder. You can download the latest NPAPI Flash plugin for Firefox on this page. *https://get.adobe.com/flashplayer/otherversions/ Make sure to remove checkmarks for including unwanted additional software.