Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Several months of sent emails deleted

  • 3 trả lời
  • 1 gặp vấn đề này
  • 3 lượt xem
  • Trả lời mới nhất được viết bởi Toad-Hall

more options

This has happened to be twice now. For no known reason, several months of emails in the "Sent" folder have moved to the "Deleted" folder. This is an IMAP account. Is there some "mass delete" keystroke combination that I don't know about?

This has happened to be twice now. For no known reason, several months of emails in the "Sent" folder have moved to the "Deleted" folder. This is an IMAP account. Is there some "mass delete" keystroke combination that I don't know about?

Tất cả các câu trả lời (3)

more options

What is the retention policy on your imap server for sent mail?

more options

According to my web host, "We don't enforce any specific policy on how long emails are kept - they are kept indefinitely. Typically when emails get deleted, we find that it's either a mail client or mobile device doing it."

more options

Check Thunderbird imap account settings:

  • Right click on imap mail account name in Folder Pane and select 'Settings'
  • Select 'Synchronisation & Storage'

Under Disc Space... If you have a setting here that says to delete messages, then this will also be effecting any folder. Therefore you would need to specifiy the 'Retention Policy' on certain folders if they are not to use these settings.

Otherwise:

  • Select 'Don't delete any messages'
  • click on 'OK'

What is retention policy on the imap 'Sent' folder.

  • Right click on 'Sent' folder and select 'Properties'
  • select 'Retention Policy' tab
  • Usually, 'Use Account settings' is selected.

If your account setting - as mentioned above - are set to delete emails, then you need to :

  • uncheck 'Use Account settings'
  • select 'Don't delete any messages'
  • click on 'OK'