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Tried to fix Firefox crashes, lost all my bookmarks + FF app support folder

  • 25 trả lời
  • 2 gặp vấn đề này
  • 112 lượt xem
  • Trả lời mới nhất được viết bởi FredMcD

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I tried to create a new user profile to solve the Ugh! Firefox has crashed problem. Now my Firefox application support file has disappeared! And I appear to have lost all my bookmarks. I tried to restore from Time machine. Didn't work.

All Replies (20)

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OK - I got my bookmarks back via Old Facebook folder, but I just assume the Ugh! crashes will continue

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Gah-Your-tab-just-crashed https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Thanks for the reply, Fred.

I just submitted several non bp crash reports. I'll paste a few below, as requested.


Mozilla Crash Reports Search Quick Navigation

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Super Search Firefox 60.0.2 Crash Report [@ IPCError-browser | ShutDownKill ] Search Mozilla Support for this signature How to read this crash report ID: 70fb9206-2375-4d0b-8ea5-d472f0190111 Signature: IPCError-browser | ShutDownKill

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Signature IPCError-browser | ShutDownKill More Reports Search UUID 70fb9206-2375-4d0b-8ea5-d472f0190111 Date Processed 2019-01-11 23:35:10 Uptime 758 seconds (12 minutes and 38 seconds) Install Age 1,430,719 seconds since version was first installed (2 weeks, 2 days and 13 hours) Install Time 2018-06-07 11:24:34 Product Firefox Release Channel release Version 60.0.2 Build ID 20180605171542 OS OS X 10.11 OS Version 10.11.6 15G21013 Build Architecture amd64 Build Architecture Info family 6 model 23 stepping 10 | 2 Adapter Vendor ID

NVIDIA Corporation (0x10de)

Adapter Device ID

C79 [GeForce 9400M] (0x0863)

Startup Crash

False

Process Type content (web) Crash Reason EXC_BREAKPOINT / EXC_I386_BPT Crash Address 0x7fff9a3d2db6 EMCheckCompatibility

False

App Notes

FP(D00-L1000-W00000000-T010) AdapterVendorID: 0x10de, AdapterDeviceID: 0x0863WR? WR- OMTP? OMTP+1 GL Context? GL Context+

Processor Notes processor_ip-172-31-38-240_us-west-2_compute_internal_9; Processor2015; non-integer value of "SecondsSinceLastCrash"; SignatureIPCChannelError: Signature replaced with an IPC Channel Error, was: "libsystem_kernel.dylib@0x16db6" Crashing Thread (0) Frame Module Signature Source Ø 0 libsystem_kernel.dylib libsystem_kernel.dylib@0x16db6 Ø 1 libsystem_pthread.dylib libsystem_pthread.dylib@0x475d 2 XUL base::MessagePumpLibevent::ScheduleWork() ipc/chromium/src/base/message_pump_libevent.cc:404 3 @0x600c45707f 4 libmozglue.dylib mozilla::detail::ConditionVariableImpl::wait_for(mozilla::detail::MutexImpl&, mozilla::BaseTimeDuration<mozilla::TimeDurationValueCalculator> const&) mozglue/misc/ConditionVariable_posix.cpp:157 5 XUL mozilla::ipc::MessageChannel::WaitForSyncNotify(bool) xpcom/threads/CondVar.h:70 6 XUL mozilla::ipc::MessageChannel::Call(IPC::Message*, IPC::Message*) ipc/glue/MessageChannel.cpp:2371 7 XUL mozilla::plugins::PPluginInstanceParent::CallNPP_Destroy(short*) ipc/ipdl/PPluginInstanceParent.cpp:924 8 XUL <name omitted> dom/plugins/ipc/PluginInstanceParent.cpp:204 9 XUL nsNPAPIPluginInstance::Stop() dom/plugins/base/nsNPAPIPluginInstance.cpp:186 10 XUL nsPluginHost::StopPluginInstance(nsNPAPIPluginInstance*) dom/plugins/base/nsPluginHost.cpp:3334 11 XUL nsObjectLoadingContent::DoStopPlugin(nsPluginInstanceOwner*) dom/base/nsObjectLoadingContent.cpp:3027 12 XUL nsObjectLoadingContent::StopPluginInstance() dom/base/nsObjectLoadingContent.cpp:3078 13 XUL CheckPluginStopEvent::Run() dom/base/nsObjectLoadingContent.cpp:0 14 XUL nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp:1040 15 XUL NS_ProcessPendingEvents(nsIThread*, unsigned int) xpcom/threads/nsThreadUtils.cpp:459 16 XUL nsBaseAppShell::NativeEventCallback() widget/nsBaseAppShell.cpp:98 17 XUL nsAppShell::ProcessGeckoEvents(void*) widget/cocoa/nsAppShell.mm:436 Ø 18 CoreFoundation CoreFoundation@0xaa7e0 Ø 19 CoreFoundation CoreFoundation@0x89f0b Ø 20 CoreFoundation CoreFoundation@0x8942e Ø 21 CoreFoundation CoreFoundation@0x88e27 Ø 22 HIToolbox HIToolbox@0x30934 Ø 23 HIToolbox HIToolbox@0x3076e Ø 24 HIToolbox HIToolbox@0x305ae Ø 25 AppKit AppKit@0x48df5 Ø 26 AppKit AppKit@0x48225 Ø 27 CoreFoundation CoreFoundation@0x1dfc3 Ø 28 CoreFoundation CoreFoundation@0x2b973 Ø 29 CoreFoundation CoreFoundation@0x76d0 Ø 30 CoreFoundation CoreFoundation@0x72da9 Ø 31 CoreFoundation CoreFoundation@0xa1d71 Ø 32 AppKit AppKit@0x39b8b Ø 33 AppKit AppKit@0x49b0d5 Ø 34 AppKit AppKit@0x49b0ab Ø 35 AppKit AppKit@0x49b0c2 Ø 36 AppKit AppKit@0x1d75d2

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Mozilla Crash Reports Search Quick Navigation

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Select Version: Report:

Super Search Firefox 48.0.2 Crash Report [@ FlashPlayer-10.6@0x4c7a14 ] Search Mozilla Support for this signature How to read this crash report ID: 04558af9-3582-4167-93e9-722ed0190111 Signature: FlashPlayer-10.6@0x4c7a14

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Signature FlashPlayer-10.6@0x4c7a14 More Reports Search UUID 04558af9-3582-4167-93e9-722ed0190111 Date Processed 2019-01-11 23:35:09 Uptime 28 seconds Install Age 40,952,142 seconds since version was first installed (1 year, 15 weeks and 4 days) Install Time 2016-09-21 19:57:01 Product Firefox Release Channel release Version 48.0.2 Build ID 20160823121617 OS OS X 10.7 OS Version 10.7.5 11G63 Build Architecture amd64 Build Architecture Info family 6 model 23 stepping 10 | 2 Adapter Vendor ID

NVIDIA Corporation (0x10de)

Adapter Device ID

C79 [GeForce 9400M] (0x0863)

Process Type plugin (web) Shockwave Flash Version: 28.0.0.126 Filename: Flash Player.plugin Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS Crash Address 0x0 EMCheckCompatibility

True

App Notes

AdapterVendorID: 0x10de, AdapterDeviceID: 0x0863FP(D000-L10000-W00000000-T0100) GL Layers? GL Context? GL Context+ GL Layers+ WebGL? WebGL+

Processor Notes processor_ip-172-31-38-240_us-west-2_compute_internal_9; Processor2015; non-integer value of "SecondsSinceLastCrash" Crashing Thread (4) Frame Module Signature Source Ø 0 FlashPlayer-10.6 FlashPlayer-10.6@0x4c7a14 Ø 1 FlashPlayer-10.6 FlashPlayer-10.6@0x4c6e7f Ø 2 FlashPlayer-10.6 FlashPlayer-10.6@0x4c3ae1 Ø 3 FlashPlayer-10.6 FlashPlayer-10.6@0x4c3691 Ø 4 FlashPlayer-10.6 FlashPlayer-10.6@0x530808 Ø 5 FlashPlayer-10.6 FlashPlayer-10.6@0x53076d Ø 6 FlashPlayer-10.6 FlashPlayer-10.6@0x491d4b Ø 7 FlashPlayer-10.6 FlashPlayer-10.6@0x491db1 Ø 8 FlashPlayer-10.6 FlashPlayer-10.6@0x491ac7 Ø 9 libsystem_c.dylib libsystem_c.dylib@0x4e8be Ø 10 libsystem_c.dylib libsystem_c.dylib@0x51b74 Ø 11 FlashPlayer-10.6 FlashPlayer-10.6@0x491a7f

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Super Search Firefox 59.0.2 Crash Report [@ IPCError-browser | ShutDownKill ] Search Mozilla Support for this signature How to read this crash report ID: 97620278-e153-4403-9240-24e9e0190111 Signature: IPCError-browser | ShutDownKill

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Signature IPCError-browser | ShutDownKill More Reports Search UUID 97620278-e153-4403-9240-24e9e0190111 Date Processed 2019-01-11 23:35:08 Uptime 542 seconds (9 minutes and 2 seconds) Install Age 3,981,136 seconds since version was first installed (6 weeks, 4 days and 1 hour) Install Time 2018-03-27 11:25:42 Product Firefox Release Channel release Version 59.0.2 Build ID 20180323154952 OS OS X 10.11 OS Version 10.11.6 15G18013 Build Architecture amd64 Build Architecture Info family 6 model 23 stepping 10 | 2 Adapter Vendor ID

NVIDIA Corporation (0x10de)

Adapter Device ID

C79 [GeForce 9400M] (0x0863)

Startup Crash

False

Process Type content (web) Crash Reason EXC_BREAKPOINT / EXC_I386_BPT Crash Address 0x10b4ab593 EMCheckCompatibility

False

App Notes

FP(D00-L1000-W00000000-T010) AdapterVendorID: 0x10de, AdapterDeviceID: 0x0863WR? WR- OMTP? OMTP+

Processor Notes processor_ip-172-31-38-240_us-west-2_compute_internal_9; Processor2015; non-integer value of "SecondsSinceLastCrash"; SignatureIPCChannelError: Signature replaced with an IPC Channel Error, was: "js::gc::TraceCycleCollectorChildren" Crashing Thread (0) Frame Module Signature Source 0 XUL js::gc::TraceCycleCollectorChildren(JS::CallbackTracer*, js::Shape*) js/src/gc/Tracer.cpp:186 1 XUL TraversalTracer::onChild(JS::GCCellPtr const&) xpcom/base/CycleCollectedJSRuntime.cpp:433 2 XUL JS::CallbackTracer::onShapeEdge(js::Shape**) js/public/TracingAPI.h:154 3 XUL <name omitted> js/public/TracingAPI.h:245 4 XUL void js::jit::TraceCacheIRStub<js::jit::ICStub>(JSTracer*, js::jit::ICStub*, js::jit::CacheIRStubInfo const*) js/src/jit/CacheIRCompiler.cpp:949 5 XUL js::jit::ICStub::trace(JSTracer*) js/src/jit/SharedIC.cpp:331 6 XUL js::jit::BaselineICEntry::trace(JSTracer*) js/src/jit/SharedIC.cpp:116 7 XUL js::jit::BaselineScript::Trace(JSTracer*, js::jit::BaselineScript*) js/src/jit/BaselineJIT.cpp:434 8 XUL JS::TraceChildren(JSTracer*, JS::GCCellPtr) js/src/gc/Tracer.cpp:128 9 XUL mozilla::CycleCollectedJSRuntime::TraverseGCThing(mozilla::CycleCollectedJSRuntime::TraverseSelect, JS::GCCellPtr, nsCycleCollectionTraversalCallback&) xpcom/base/CycleCollectedJSRuntime.cpp:672 10 XUL mozilla::JSGCThingParticipant::TraverseNative(void*, nsCycleCollectionTraversalCallback&) xpcom/base/CycleCollectedJSRuntime.cpp:375 11 XUL CCGraphBuilder::BuildGraph(js::SliceBudget&) xpcom/base/nsCycleCollectionParticipant.h:133 12 XUL nsCycleCollector::MarkRoots(js::SliceBudget&) xpcom/base/nsCycleCollector.cpp:2957

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Firefox 61.0.1 Crash Report [@ IPCError-browser | ShutDownKill ] Search Mozilla Support for this signature How to read this crash report ID: 3f447b52-a8d7-4116-b7a3-31f760190111 Signature: IPCError-browser | ShutDownKill

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Signature IPCError-browser | ShutDownKill More Reports Search UUID 3f447b52-a8d7-4116-b7a3-31f760190111 Date Processed 2019-01-11 23:35:04 Uptime 4,513 seconds (1 hour, 15 minutes and 13 seconds) Install Age 2,259,895 seconds since version was first installed (3 weeks, 5 days and 3 hours) Install Time 2018-07-07 11:17:41 Product Firefox Release Channel release Version 61.0.1 Build ID 20180704003137 OS OS X 10.11 OS Version 10.11.6 15G21013 Build Architecture amd64 Build Architecture Info family 6 model 23 stepping 10 | 2 Adapter Vendor ID

NVIDIA Corporation (0x10de)

Adapter Device ID

C79 [GeForce 9400M] (0x0863)

Startup Crash

False

Process Type content (web) Crash Reason EXC_BREAKPOINT / EXC_I386_BPT Crash Address 0x7fff9310ef72 EMCheckCompatibility

False

App Notes

FP(D00-L1000-W00000000-T010) AdapterVendorID: 0x10de, AdapterDeviceID: 0x0863WR? WR- OMTP? OMTP+1 GL Context? GL Context+

Processor Notes processor_ip-172-31-13-176_us-west-2_compute_internal_9; Processor2015; non-integer value of "SecondsSinceLastCrash"; SignatureIPCChannelError: Signature replaced with an IPC Channel Error, was: "libsystem_kernel.dylib@0x10f72" Crashing Thread (0) Frame Module Signature Source Ø 0 libsystem_kernel.dylib libsystem_kernel.dylib@0x10f72 Ø 1 libsystem_kernel.dylib libsystem_kernel.dylib@0x103b2 2 XUL ReceivePort::WaitForMessage(MachReceiveMessage*, unsigned int) ipc/chromium/src/chrome/common/mach_ipc_mac.mm:268 3 XUL mozilla::ipc::SharedMemoryBasic::ShareToProcess(int, unsigned int*) ipc/glue/SharedMemoryBasic_mach.mm:630 4 XUL mozilla::ipc::SharedMemoryCommon<unsigned int>::ShareHandle(int, IPC::Message*) ipc/glue/SharedMemory.h:137 5 XUL mozilla::ipc::Shmem::ShareTo(mozilla::ipc::Shmem::PrivateIPDLCaller, int, int) ipc/glue/Shmem.cpp:480 6 XUL mozilla::ipc::IToplevelProtocol::ToplevelState::CreateSharedMemory(unsigned long, mozilla::ipc::SharedMemory::SharedMemoryType, bool, int*) ipc/glue/ProtocolUtils.cpp:873 7 XUL mozilla::ipc::IProtocol::AllocUnsafeShmem(unsigned long, mozilla::ipc::SharedMemory::SharedMemoryType, mozilla::ipc::Shmem*) ipc/glue/ProtocolUtils.h:266 8 XUL mozilla::layers::ShmemTextureData::Create(mozilla::gfx::IntSizeTyped<mozilla::gfx::UnknownUnits>, mozilla::gfx::SurfaceFormat, mozilla::gfx::BackendType, mozilla::layers::LayersBackend, mozilla::layers::TextureFlags, mozilla::layers::TextureAllocationFlags, mozilla::layers::LayersIPCChannel*) gfx/layers/BufferTexture.cpp:595 9 XUL mozilla::layers::BufferTextureData::Create(mozilla::gfx::IntSizeTyped<mozilla::gfx::UnknownUnits>, mozilla::gfx::SurfaceFormat, mozilla::gfx::BackendType, mozilla::layers::LayersBackend, mozilla::layers::TextureFlags, mozilla::layers::TextureAllocationFlags, mozilla::layers::LayersIPCChannel*) gfx/layers/BufferTexture.cpp:127 10 XUL mozilla::layers::TextureClient::CreateForRawBufferAccess(mozilla::layers::LayersIPCChannel*, mozilla::gfx::SurfaceFormat, mozilla::gfx::IntSizeTyped<mozilla::gfx::UnknownUnits>, mozilla::gfx::BackendType, mozilla::layers::LayersBackend, mozilla::layers::TextureFlags, mozilla::layers::TextureAllocationFlags) gfx/layers/client/TextureClient.cpp:1275 11 XUL mozilla::layers::TextureClient::CreateForDrawing(mozilla::layers::TextureForwarder*, mozilla::gfx::SurfaceFormat, mozilla::gfx::IntSizeTyped<mozilla::gfx::UnknownUnits>, mozilla::layers::LayersBackend, int, mozilla::layers::BackendSelector, mozilla::layers::TextureFlags, mozilla::layers::TextureAllocationFlags) gfx/layers/client/TextureClient.cpp:1158 12 XUL mozilla::layers::TextureClientPool::AllocateTextureClient() gfx/layers/client/TextureClientPool.cpp:163 13 XUL mozilla::layers::TextureClientPool::GetTextureClient() gfx/layers/client/TextureClientPool.cpp:122 14 XUL mozilla::layers::CreateBackBufferTexture(mozilla::layers::TextureClient*, mozilla::layers::CompositableClient&, mozilla::layers::TextureClientAllocator*) gfx/layers/client/TiledContentClient.cpp:639 15 XUL mozilla::layers::TileClient::GetBackBuffer(mozilla::layers::CompositableClient&, mozilla::gfx::IntRegionTyped<mozilla::gfx::UnknownUnits> const&, mozilla::gfx::IntRegionTyped<mozilla::gfx::UnknownUnits> const&, gfxContentType, mozilla::layers::SurfaceMode, mozilla::gfx::IntRegionTyped<mozilla::gfx::UnknownUnits>&, mozilla::layers::TilePaintFlags, RefPtr<mozilla::layers::TextureClient>*, std::__1::vector<mozilla::layers::capturedtiledpaintstate::copy, &gt;="" &gt;&)="" &gt;*)="" &gt;*,="" (*)(mozilla::layers::paintedlayer*,="" 16="" 17="" 18="" 19="" 20="" 21="" 22="" 23="" 24="" 25="" 26="" 27="" 28="" 29="" 30="" 31="" 32="" 33="" 34="" 35="" 36="" 37="" 38="" 39="" 40="" <="" base="" bool)="" client="" clientcontainerlayer.h:58="" clientlayermanager.cpp:359="" clientlayermanager.cpp:423="" clienttiledpaintedlayer.cpp:353="" clienttiledpaintedlayer.cpp:555="" const&)="" const&,="" gfx="" gfxcontext*,="" glue="" int)="" int,="" ipc="" ipdl="" layers="" layout="" long,="" messagechannel.cpp:1951="" messagechannel.cpp:2072="" messagechannel.cpp:2142="" mozilla::gfx::intpointtyped&lt;mozilla::gfx::unknownunits&gt;="" mozilla::gfx::intregiontyped&lt;mozilla::gfx::unknownunits&gt;="" mozilla::gfx::intregiontyped&lt;mozilla::gfx::unknownunits&gt;&,="" mozilla::ipc::messagechannel::dispatchasyncmessage(ipc::message="" mozilla::ipc::messagechannel::dispatchmessage(ipc::message&&)="" mozilla::ipc::messagechannel::messagetask::run()="" mozilla::layers::clientcontainerlayer::renderlayer()="" mozilla::layers::clientlayermanager::endtransaction(void="" mozilla::layers::clientlayermanager::endtransactioninternal(void="" mozilla::layers::clientmultitiledlayerbuffer::paintthebes(mozilla::gfx::intregiontyped&lt;mozilla::gfx::unknownunits&gt;="" mozilla::layers::clientmultitiledlayerbuffer::update(mozilla::gfx::intregiontyped&lt;mozilla::gfx::unknownunits&gt;="" mozilla::layers::clientmultitiledlayerbuffer::validatetile(mozilla::layers::tileclient&,="" mozilla::layers::clienttiledpaintedlayer::renderhighprecision(mozilla::gfx::intregiontyped&lt;mozilla::gfx::unknownunits&gt;="" mozilla::layers::clienttiledpaintedlayer::renderlayer()="" mozilla::layers::drawregionclip,="" mozilla::layers::layermanager::endtransactionflags)="" mozilla::layers::tilepaintflags)="" mozilla::layout::pvsyncchild::onmessagereceived(ipc::message="" mozilla::layout::vsyncchild::recvnotify(mozilla::timestamp="" mozilla::presshell::paint(nsview*,="" mozilla::refreshdrivertimer::tick(long="" mozilla::refreshdrivertimer::tickrefreshdrivers(long="" mozilla::timestamp)="" mozilla::timestamp,="" mozilla::vsyncrefreshdrivertimer::refreshdrivervsyncobserver::notifyvsync(mozilla::timestamp)="" mozilla::vsyncrefreshdrivertimer::refreshdrivervsyncobserver::tickrefreshdriver(mozilla::timestamp)="" nsdisplaylist.cpp:2792="" nsdisplaylist::paintroot(nsdisplaylistbuilder*,="" nsdisplaylistbuildermode,="" nsiframe*,="" nslayoututils.cpp:3843="" nslayoututils::paintframe(gfxcontext*,="" nslayoututils::paintframeflags)="" nsrefreshdriver.cpp:2067="" nsrefreshdriver.cpp:329="" nsrefreshdriver.cpp:337="" nsrefreshdriver.cpp:584="" nsrefreshdriver.cpp:770="" nsrefreshdriver::tick(long="" nsregion="" nstarray<refptr&lt;nsrefreshdriver&gt;="" nsthread="" nsviewmanager.cpp:1102="" nsviewmanager.cpp:412="" nsviewmanager.cpp:480="" nsviewmanager::processpendingupdates()="" nsviewmanager::processpendingupdatesforview(nsview*,="" nsviewmanager::processpendingupdatespaint(nsiwidget*)="" p="" painting="" presshell.cpp:6351="" pvsyncchild.cpp:167="" std::__1::allocator&lt;mozilla::layers::capturedtiledpaintstate::copy&gt;="" std::__1::allocator<refptr&lt;mozilla::layers::textureclient&gt;="" std::__1::vector<refptr&lt;mozilla::layers::textureclient&gt;,="" tiledcontentclient.cpp:1013="" tiledcontentclient.cpp:1142="" tiledcontentclient.cpp:702="" tiledcontentclient.cpp:844="" unsigned="" view="" void="" void*)="" void*),="" void*,="" vsyncchild.cpp:68="" xul=""></mozilla::layers::capturedtiledpaintstate::copy,>

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I hope this is what you need. There is a limit to number of responses I can make and a character limit to each response.

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bp-70fb9206-2375-4d0b-8ea5-d472f0190111 2019-01-11, 6:35 PM bp-da3ef005-f0db-4587-858f-946ed0190111 2019-01-11, 6:35 PM bp-04558af9-3582-4167-93e9-722ed0190111 2019-01-11, 6:35 PM bp-db831597-9af8-4348-be31-775f90190111 2019-01-11, 6:35 PM bp-97620278-e153-4403-9240-24e9e0190111 2019-01-11, 6:35 PM bp-34c290ca-e312-411d-9a66-e86f20190111 2019-01-11, 6:35 PM bp-3f447b52-a8d7-4116-b7a3-31f760190111 2019-01-11, 6:35 PM bp-608b0085-36da-4db1-8bdf-619f00190111 2019-01-11, 6:35 PM bp-8932e2f4-6d3f-4aa5-bb6d-8f7ae0190111 2019-01-11, 6:35 PM bp-28d8d397-f7ca-46e5-b3e0-b9daf0190111 2019-01-11, 6:35 PM bp-309ba154-fa0e-4998-a6f4-912290190111 2019-01-11, 6:35 PM bp-7fabbae2-0d80-4e74-9dce-083c20190111 2019-01-11, 6:35 PM bp-5c0e4b9c-16c9-4981-9804-6dc370190111 2019-01-11, 6:35 PM

Được chỉnh sửa bởi cor-el vào

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Thank you for posting the crash report numbers.

The crash report is several pages of data.
We need the report numbers to see the whole report.

Product Firefox Release Channel release Version 60.0.2 Build ID 20180605171542 OS OS X 10.11 OS Version 10.11.6 15G21013

bp-70fb9206-2375-4d0b-8ea5-d472f0190111 Signature: IPCError-browser | ShutDownKill

CrashTime Sun, 24 Jun 2018 00:49:53 GMT ++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 59.0.2 Build ID 20180323154952

bp-da3ef005-f0db-4587-858f-946ed0190111 Signature: IPCError-browser | ShutDownKill


CrashTime Sun, 15 Apr 2018 14:40:34 GMT +++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 60.0.2 Build ID 20180605171542

bp-db831597-9af8-4348-be31-775f90190111 Signature: IPCError-browser | ShutDownKill

CrashTime Sat, 09 Jun 2018 12:43:11 GMT

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All the reports you posted are too old to be of use. We need to see the reports created over the last few days.

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Hi Fred: These are from yesterday. I also just submitted some from this morning (Jan 12). Thanks.

Report ID Date Submitted bp-70fb9206-2375-4d0b-8ea5-d472f0190111 2019-01-11, 6:35 PM View bp-da3ef005-f0db-4587-858f-946ed0190111 2019-01-11, 6:35 PM View bp-04558af9-3582-4167-93e9-722ed0190111 2019-01-11, 6:35 PM View bp-db831597-9af8-4348-be31-775f90190111 2019-01-11, 6:35 PM View bp-97620278-e153-4403-9240-24e9e0190111 2019-01-11, 6:35 PM View bp-34c290ca-e312-411d-9a66-e86f20190111 2019-01-11, 6:35 PM View bp-3f447b52-a8d7-4116-b7a3-31f760190111 2019-01-11, 6:35 PM View bp-608b0085-36da-4db1-8bdf-619f00190111 2019-01-11, 6:35 PM View bp-8932e2f4-6d3f-4aa5-bb6d-8f7ae0190111 2019-01-11, 6:35 PM View bp-28d8d397-f7ca-46e5-b3e0-b9daf0190111 2019-01-11, 6:35 PM View bp-309ba154-fa0e-4998-a6f4-912290190111 2019-01-11, 6:35 PM View

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Those are the same reports you posted before.

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Hi Fred - You said from the last few days - these are from yesterday and today. I don't understand what else you need. Here are my most recent crash reports (from today, January 12)

Submitted Crash Reports Report ID Date Submitted bp-b6abbb93-7a40-42a5-aeab-3a79d0190112 2019-01-12, 10:09 AM View bp-1b7245a6-dfd3-455a-8f04-2f3a10190112 2019-01-12, 10:09 AM View bp-746dbfca-4189-45bf-8643-50ab10190112 2019-01-12, 10:09 AM View bp-0999ca26-daa1-4726-9a6d-f991e0190112 2019-01-12, 10:09 AM View bp-4d7fccd9-4cfa-4eb8-ba5b-e46970190112 2019-01-12, 10:09 AM View bp-a6b9ff38-7671-436d-be7f-1aa500190112 2019-01-12, 10:09 AM View bp-70fb9206-2375-4d0b-8ea5-d472f0190111 2019-01-11, 6:35 PM View bp-da3ef005-f0db-4587-858f-946ed0190111 2019-01-11, 6:35 PM View bp-04558af9-3582-4167-93e9-722ed0190111 2019-01-11, 6:35 PM View bp-db831597-9af8-4348-be31-775f90190111 2019-01-11, 6:35 PM View bp-97620278-e153-4403-9240-24e9e0190111 2019-01-11, 6:35 PM View bp-34c290ca-e312-411d-9a66-e86f20190111 2019-01-11, 6:35 PM View

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When a crash report is submitted, the current time/date is used, not the time/date the crash happened. The crash report itself contains the true time/date the crash happened. In my posting above, I displayed that information.

Some of the reports in your last post are the latest crashes.

Product Firefox Release Channel release Version 64.0.2 Build ID 20190108160530 OS OS X 10.11 OS Version 10.11.6 15G21013

bp-a6b9ff38-7671-436d-be7f-1aa500190112 Signature: nsIContent::GetEventTargetParent

CrashTime Fri, 11 Jan 2019 23:54:03 GMT

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS +++++++++++++++++++++++++++++++++++++ 4d7fccd9-4cfa-4eb8-ba5b-e46970190112 Signature: RedBlackTree<T>::MoveRedLeft

CrashTime Sat, 12 Jan 2019 14:52:26 GMT

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS +++++++++++++++++++++++++++++++++++ bp-0999ca26-daa1-4726-9a6d-f991e0190112 Signature: js::GCMarker::processMarkStackTop

CrashTime Sat, 12 Jan 2019 14:50:10 GMT

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

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Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

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Hi Fred - OK I got through the clean install and opened Firefox 64. 0.2. All is well so far. I had to choose a language (Canadian English), as the "all languages and systems" option wasn't there. It asked if I wanted to replace a newer version with an older version (?), so I did. Finally, I don't have a registry on my Mac. Someone online suggests cleaning the cache, but I declined. So far so good - I'll submit up to date crash reports if the problem isn't solved. Thanks.

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Seemed better for awhile - but another crash this morning:

bp-b4f4744a-684f-4960-aeff-16d330190113 2019-01-13, 9:50 AM

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bp-b4f4744a-684f-4960-aeff-16d330190113 Signature: GraphWalker<T>::DoWalk

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

This is for Sumo's Related Bugs 1490016 RESOLVED DUPLICATE Crash in GraphWalker<T>::DoWalk

500105 NEW --- Crash @ GraphWalker

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According to bug report 500105, this affects all platforms. I called for more help.

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Thanks for your help, Fred. I'll stay tuned. All platforms? So I guess switching to Safari or Chrome wouldn't improve the situation? If Firefox keeps crashing, I may just move my bookmarks over to Safari. Can't be any worse.

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Open the Bookmarks Manager; Press the Alt or F10 key to bring up the toolbar, and select Bookmarks. Hot key is <Control> (Mac=<Command>) <Shift> B.

Once the window is open, at the top of the page, press the button labeled Import and Backup. Select Export Bookmarks To HTML, and follow the prompts and save it to a HTML file. Copy the file to another computer/profile. Repeat the instructions above, BUT select Import Bookmarks From HTML.

https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

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So this is if I want to move my bookmarks to Safari? Thanks. I'll stick with Firefox for a few more days to see if the crash problem is fixed.

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