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New windows opening randomly and crashing pc?

  • 2 trả lời
  • 1 gặp vấn đề này
  • 56 lượt xem
  • Trả lời mới nhất được viết bởi FredMcD

theonejat
theonejat
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When browning via the Firefox Web browser on windows 10 - I am randomly experiencing slow down and crashes, which leads to having to manually restart my pc. When this occurs I experience mouse Lagg and it appears like firefox is trying to open large amounts of new windows which grinds my pc to a halt.

This is a clean install of windows 10 and has been virus/malware checked etc. The browser is also up to date.

Any others experienced problems like this?

When browning via the Firefox Web browser on windows 10 - I am randomly experiencing slow down and crashes, which leads to having to manually restart my pc. When this occurs I experience mouse Lagg and it appears like firefox is trying to open large amounts of new windows which grinds my pc to a halt. This is a clean install of windows 10 and has been virus/malware checked etc. The browser is also up to date. Any others experienced problems like this?

Tất cả các câu trả lời (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FredMcD
FredMcD
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If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.