Firefox crashes after install/initial opening
Tried fresh re-install , repair etc. Still can`t get it to load after install. Same with Chrome. Downloaded latest version and am running windows 7
Here is the error message :
Problem signature:
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 54.0.1.6388 Application Timestamp: 5953d1f8 Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.23807 Fault Module Timestamp: 5915f8e8 Exception Code: c0000005 Exception Offset: 0002e0e6 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 7383 Additional Information 2: 7383663bc8bf988319930dbd4e2fbd98 Additional Information 3: 66b7 Additional Information 4: 66b71dab98e4af3a8717556aa8c8c5c7
Any assistance would be greatly appreciated
Tất cả các câu trả lời (2)
Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link}
Save the file. Then Close Firefox.
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files C:\Program Files (x86)
Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac
Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux
If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Do Not remove the profiles folder.
Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.
After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.
http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
I see you are using Firefox v54, not v55.
v55 has been giving users problems. Reinstall v54.
https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.
If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.
You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements