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What are add-ons, are they safe?

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I received a notice to update Firefox, then it said cannot update due to add-ons. I don't know what they are & are they safe. Also, Firefox keeps crashing? Thanks for your help!!!!! Connie

I received a notice to update Firefox, then it said cannot update due to add-ons. I don't know what they are & are they safe. Also, Firefox keeps crashing? Thanks for your help!!!!! Connie

Giải pháp được chọn

You can find the extensions on the about:addons page (Tools > Add-ons or the Add-ons button in the "3-bar" Firefox menu button drop-down list). There is probably a language item present in the menu bar at the left side that shows the en-US language pack I mentioned.

Did you install this language pack yourself?

What Firefox locale (user interface language are you using)?

Đọc câu trả lời này trong ngữ cảnh 1

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Foxit PhantomPDF Plug-In For Firefox and Netscape
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • McAfee MSC FF plugin DLL
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • WildTangent Games App V2 Presence Detector

Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0

Thông tin chi tiết

FredMcD
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4246 giải pháp 59408 câu trả lời
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Câu trả lời hữu ích

How did you get the update notice? Could it be a fake?

Press the Alt or F10 key to bring up the tool bar. Then Help > About Firefox will tell you what version have and check for updates.


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
How did you get the update notice? Could it be a fake? Press the '''Alt''' or '''F10''' key to bring up the tool bar. Then '''Help > About Firefox''' will tell you what version have and check for updates. ----------------- In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]

Người tạo câu hỏi

Hi Fred D, wow, thank u 4 your prompt reply!! I did as instructed but there was no place for me to paste info and reply. So, confused. I pasted them below as I had no other option. You rock for helping me! Connie

Also, I don't know what add-ons are and if they r safe.


Firefox 45.0.2 Crash Report [@ mozilla::dom::battery::BatteryManager::UpdateFromBatteryInfo ] Search Mozilla Support for Help ID: eac64842-8222-441a-8d38-9e8b02160426 Signature: mozilla::dom::battery::BatteryManager::UpdateFromBatteryInfo

   Details
   Metadata
   Modules
   Raw Dump
   Extensions
   Correlations

Signature mozilla::dom::battery::BatteryManager::UpdateFromBatteryInfo More Reports Search UUID eac64842-8222-441a-8d38-9e8b02160426 Date Processed 2016-04-26T04:03:22.186751+00:00 Uptime 628 Install Age 114102 since version was first installed. Install Time 2016-04-24 20:21:19 Product Firefox Version 45.0.2 Build ID 20160407164938 Release Channel release OS Windows NT OS Version 10.0.10586 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 78 stepping 3 | 4 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x8 User Comments App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x1916, AdapterSubsysID: 100c1025, AdapterDriverVersion: 10.18.15.4248 DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+

Processor Notes processor_prod-processor-i-09bd84d1_6720; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash"; skunk_classifier: reject - not a plugin hang EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
Hyper-V RAW : 2 : 1 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID

0x8086

Adapter Device ID

0x1916

Total Virtual Memory

4294836224

Available Virtual Memory

3014955008

System Memory Use Percentage

41

Available Page File

5269708800

Available Physical Memory

3709612032

Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs

   1250109RESOLVED FIXED crash in mozilla::dom::battery::BatteryManager::UpdateFromBatteryInfo

Crashing Thread (0) Frame Module Signature Source 0 xul.dll mozilla::dom::battery::BatteryManager::UpdateFromBatteryInfo(mozilla::hal::BatteryInformation const&) dom/battery/BatteryManager.cpp 1 xul.dll mozilla::dom::battery::BatteryManager::Notify(mozilla::hal::BatteryInformation const&) dom/battery/BatteryManager.cpp 2 xul.dll mozilla::ObserverList<mozilla::hal::BatteryInformation>::Broadcast(mozilla::hal::BatteryInformation const&) xpcom/glue/Observer.h 3 xul.dll mozilla::hal::NotifyBatteryChange(mozilla::hal::BatteryInformation const&) hal/Hal.cpp 4 xul.dll mozilla::hal_impl::BatteryWindowProc hal/windows/WindowsBattery.cpp 5 user32.dll _InternalCallWinProc 6 user32.dll UserCallWinProcCheckWow 7 user32.dll DispatchClientMessage 8 user32.dll __fnPOWERBROADCAST 9 ntdll.dll KiUserCallbackDispatcher 10 ntdll.dll KiUserApcDispatcher 11 user32.dll PeekMessageW 12 msctf.dll CThreadInputMgr::PeekMessageW(tagMSG*, HWND__*, unsigned int, unsigned int, unsigned int, int*) 13 xul.dll nsAppShell::ProcessNextNativeEvent(bool) widget/windows/nsAppShell.cpp 14 xul.dll nsBaseAppShell::OnProcessNextEvent(nsIThreadInternal*, bool) widget/nsBaseAppShell.cpp 15 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp 16 xul.dll mozilla::ipc::MessagePump::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp 17 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc 18 xul.dll nsThreadManager::QueryInterface(nsID const&, void**) xpcom/threads/nsThreadManager.cpp 19 xul.dll nsBaseAppShell::Run() widget/nsBaseAppShell.cpp 20 xul.dll nsAppStartup::Run() toolkit/components/startup/nsAppStartup.cpp 21 xul.dll XREMain::XRE_mainRun() toolkit/xre/nsAppRunner.cpp 22 xul.dll XREMain::XRE_main(int, char** const, nsXREAppData const*) toolkit/xre/nsAppRunner.cpp 23 xul.dll XRE_main toolkit/xre/nsAppRunner.cpp

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Hi Fred D, wow, thank u 4 your prompt reply!! I did as instructed but there was no place for me to paste info and reply. So, confused. I pasted them below as I had no other option. You rock for helping me! Connie Also, I don't know what add-ons are and if they r safe. Firefox 45.0.2 Crash Report [@ mozilla::dom::battery::BatteryManager::UpdateFromBatteryInfo ] Search Mozilla Support for Help ID: eac64842-8222-441a-8d38-9e8b02160426 Signature: mozilla::dom::battery::BatteryManager::UpdateFromBatteryInfo Details Metadata Modules Raw Dump Extensions Correlations Signature mozilla::dom::battery::BatteryManager::UpdateFromBatteryInfo More Reports Search UUID eac64842-8222-441a-8d38-9e8b02160426 Date Processed 2016-04-26T04:03:22.186751+00:00 Uptime 628 Install Age 114102 since version was first installed. Install Time 2016-04-24 20:21:19 Product Firefox Version 45.0.2 Build ID 20160407164938 Release Channel release OS Windows NT OS Version 10.0.10586 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 78 stepping 3 | 4 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x8 User Comments App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x1916, AdapterSubsysID: 100c1025, AdapterDriverVersion: 10.18.15.4248 DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ Processor Notes processor_prod-processor-i-09bd84d1_6720; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash"; skunk_classifier: reject - not a plugin hang EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : Hyper-V RAW : 2 : 1 : %SystemRoot%\system32\mswsock.dll Adapter Vendor ID 0x8086 Adapter Device ID 0x1916 Total Virtual Memory 4294836224 Available Virtual Memory 3014955008 System Memory Use Percentage 41 Available Page File 5269708800 Available Physical Memory 3709612032 Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs 1250109RESOLVED FIXED crash in mozilla::dom::battery::BatteryManager::UpdateFromBatteryInfo Crashing Thread (0) Frame Module Signature Source 0 xul.dll mozilla::dom::battery::BatteryManager::UpdateFromBatteryInfo(mozilla::hal::BatteryInformation const&) dom/battery/BatteryManager.cpp 1 xul.dll mozilla::dom::battery::BatteryManager::Notify(mozilla::hal::BatteryInformation const&) dom/battery/BatteryManager.cpp 2 xul.dll mozilla::ObserverList<mozilla::hal::BatteryInformation>::Broadcast(mozilla::hal::BatteryInformation const&) xpcom/glue/Observer.h 3 xul.dll mozilla::hal::NotifyBatteryChange(mozilla::hal::BatteryInformation const&) hal/Hal.cpp 4 xul.dll mozilla::hal_impl::BatteryWindowProc hal/windows/WindowsBattery.cpp 5 user32.dll _InternalCallWinProc 6 user32.dll UserCallWinProcCheckWow 7 user32.dll DispatchClientMessage 8 user32.dll __fnPOWERBROADCAST 9 ntdll.dll KiUserCallbackDispatcher 10 ntdll.dll KiUserApcDispatcher 11 user32.dll PeekMessageW 12 msctf.dll CThreadInputMgr::PeekMessageW(tagMSG*, HWND__*, unsigned int, unsigned int, unsigned int, int*) 13 xul.dll nsAppShell::ProcessNextNativeEvent(bool) widget/windows/nsAppShell.cpp 14 xul.dll nsBaseAppShell::OnProcessNextEvent(nsIThreadInternal*, bool) widget/nsBaseAppShell.cpp 15 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp 16 xul.dll mozilla::ipc::MessagePump::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp 17 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc 18 xul.dll nsThreadManager::QueryInterface(nsID const&, void**) xpcom/threads/nsThreadManager.cpp 19 xul.dll nsBaseAppShell::Run() widget/nsBaseAppShell.cpp 20 xul.dll nsAppStartup::Run() toolkit/components/startup/nsAppStartup.cpp 21 xul.dll XREMain::XRE_mainRun() toolkit/xre/nsAppRunner.cpp 22 xul.dll XREMain::XRE_main(int, char** const, nsXREAppData const*) toolkit/xre/nsAppRunner.cpp 23 xul.dll XRE_main toolkit/xre/nsAppRunner.cpp Show other threads Mozilla Crash Reports - Powered by Socorro - All dates are UTC User Documentation API Source Privacy Policy Sign in
cor-el
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Câu trả lời hữu ích

Note that Firefox 46.0 has been released, see "Help > About"

Can you post your Troubleshooting information?

Note that Firefox 46.0 has been released, see "Help > About" *https://www.mozilla.org/en-US/firefox/notes/ Can you post your Troubleshooting information? *https://support.mozilla.org/kb/Using+the+Troubleshooting+Information+page

Người tạo câu hỏi

This is the message I received. Again, I thank u!!!!!

Some of your add-ons won't work with this up-date and will be disabled.

Also, I used Print screen to send to u, how do I paste this in here? Tried Control V.

This is the message I received. Again, I thank u!!!!! Some of your add-ons won't work with this up-date and will be disabled. Also, I used Print screen to send to u, how do I paste this in here? Tried Control V.
cor-el
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I see in the crash report that you have installed the en-US language pack, so maybe that is causing this alert.

  • langpack-en-US@firefox.mozilla.org

You can always reinstall the en-US language pack or do the opposite and install the en-US version and install language packs of other languages for the user interface that you need.

You can find the full version of the current Firefox release (46.0) in all languages and all operating systems here:

You can look here for dictionaries and language packs:

I see in the crash report that you have installed the en-US language pack, so maybe that is causing this alert. *langpack-en-US@firefox.mozilla.org You can always reinstall the en-US language pack or do the opposite and install the en-US version and install language packs of other languages for the user interface that you need. You can find the full version of the current Firefox release (46.0) in all languages and all operating systems here: *https://www.mozilla.org/en-US/firefox/all/ You can look here for dictionaries and language packs: *https://addons.mozilla.org/firefox/language-tools/ *http://download-origin.cdn.mozilla.net/pub/firefox/releases/46.0/win32/xpi/

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James
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Addons is a general term that groups together the separate Extensions, Plugins, Themes (complete and image), search engines, dictionaries, language packs. The term started back during Firefox 2.0/3.0 days as everything was separate before.

A lot of these are found at the hosting site addons.mozilla.org where the vast majority of Extensions and Themes are by a third-party author(s) or company and not Mozilla as author.

Extensions https://addons.mozilla.org/en-US/firefox/extensions/

Complete Themes https://addons.mozilla.org/en-US/firefox/complete-themes/

Themes (more like toolbar background images at best) https://addons.mozilla.org/en-US/firefox/themes/

Dictionaries & Language Packs https://addons.mozilla.org/en-US/firefox/language-tools/

search engines and tools. https://addons.mozilla.org/en-US/firefox/search-tools/

Search engines can also be installed from http://mycroftproject.com/

A lot of newer users incorrectly refer to Addons as only referring to Extensions.

Addons is a general term that groups together the separate Extensions, Plugins, Themes (complete and image), search engines, dictionaries, language packs. The term started back during Firefox 2.0/3.0 days as everything was separate before. A lot of these are found at the hosting site addons.mozilla.org where the vast majority of Extensions and Themes are by a third-party author(s) or company and not Mozilla as author. Extensions https://addons.mozilla.org/en-US/firefox/extensions/ Complete Themes https://addons.mozilla.org/en-US/firefox/complete-themes/ Themes (more like toolbar background images at best) https://addons.mozilla.org/en-US/firefox/themes/ Dictionaries & Language Packs https://addons.mozilla.org/en-US/firefox/language-tools/ search engines and tools. https://addons.mozilla.org/en-US/firefox/search-tools/ Search engines can also be installed from http://mycroftproject.com/ A lot of newer users incorrectly refer to Addons as only referring to Extensions.

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Người tạo câu hỏi

Hi Cor-el, thank u so much 4 your help!! I really don't understand what you are talking about. I need a step by step, so confused. With the update it stated:

This is the message I received. Again, I thank u!!!!!

Some of your add-ons won't work with this up-date and will be disabled.

Also, I used Print screen to send to u, how do I paste this in here? Tried Control V.

Don't know if I am asking too much or if you have the time to help me. Is it possible that we talk on the phone? If so, my number is

Confused Connie


edited phone# from spambots and public.

Thanks for taking out my phone, Duh on me!!!!!!!!!!!!!!!!!!!!

Hi Cor-el, thank u so much 4 your help!! I really don't understand what you are talking about. I need a step by step, so confused. With the update it stated: This is the message I received. Again, I thank u!!!!! Some of your add-ons won't work with this up-date and will be disabled. Also, I used Print screen to send to u, how do I paste this in here? Tried Control V. Don't know if I am asking too much or if you have the time to help me. Is it possible that we talk on the phone? If so, my number is Confused Connie edited phone# from spambots and public. Thanks for taking out my phone, Duh on me!!!!!!!!!!!!!!!!!!!!

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James
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lovejews said

This is the message I received. Again, I thank u!!!!! Some of your add-ons won't work with this up-date and will be disabled. Also, I used Print screen to send to u, how do I paste this in here? Tried Control V.

What Extensions are being disabled as chances are there are updates since. Most extensions do not need to be updated to be compatible with each new major Firefox Release though.


lovejews said

Also, I used Print screen to send to u, how do I paste this in here? Tried Control V.

When you are replying there is a Add images: Browse button below reply box that you can then find the image and open to insert. It will be a thumbnail image to full size.

''lovejews [[#answer-870104|said]]'' <blockquote> This is the message I received. Again, I thank u!!!!! Some of your add-ons won't work with this up-date and will be disabled. Also, I used Print screen to send to u, how do I paste this in here? Tried Control V. </blockquote> What Extensions are being disabled as chances are there are updates since. Most extensions do not need to be updated to be compatible with each new major Firefox Release though. ''lovejews [[#answer-870113|said]]'' <blockquote> Also, I used Print screen to send to u, how do I paste this in here? Tried Control V. </blockquote> When you are replying there is a '''Add images:''' Browse button below reply box that you can then find the image and open to insert. It will be a thumbnail image to full size.

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Người tạo câu hỏi

Hi James, u r so very kind 2 help me!!!! I will update & c what happens. Duh, forgot I had to paste screen shot into a doc, then attach. Have a blessed day. Connie

Hi James, u r so very kind 2 help me!!!! I will update & c what happens. Duh, forgot I had to paste screen shot into a doc, then attach. Have a blessed day. Connie

Người tạo câu hỏi

My gmail screen is huge and I tried to change settings but nothing worked. Any Ideas on this? Thanks a million!

My gmail screen is huge and I tried to change settings but nothing worked. Any Ideas on this? Thanks a million!
FredMcD
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Check your zoom controls.

<Control> + (plus) enlarge <Control> - (minus) reduce <Control> 0 (zero) restore

Check your zoom controls. <Control> '''+''' (plus) enlarge <Control> '''-''' (minus) reduce <Control> '''0''' (zero) restore
cor-el
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Giải pháp được chọn

You can find the extensions on the about:addons page (Tools > Add-ons or the Add-ons button in the "3-bar" Firefox menu button drop-down list). There is probably a language item present in the menu bar at the left side that shows the en-US language pack I mentioned.

Did you install this language pack yourself?

What Firefox locale (user interface language are you using)?

You can find the extensions on the about:addons page (Tools > Add-ons or the Add-ons button in the "3-bar" Firefox menu button drop-down list). There is probably a language item present in the menu bar at the left side that shows the en-US language pack I mentioned. Did you install this language pack yourself? What Firefox locale (user interface language are you using)?

Người tạo câu hỏi

HI, thanks for reply. I did not install myself. Found out that what is installed is English (US) Language Pack. States: not compatible with FF 46.0 How do I choose another language that is compatible?

HI, thanks for reply. I did not install myself. Found out that what is installed is English (US) Language Pack. States: not compatible with FF 46.0 How do I choose another language that is compatible?
cor-el
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If you only need the en-US Firefox version then you can uninstall (remove) that language pack and install the en-US Firefox version.

You can find the full version of the current Firefox release (46.0) in all languages and all operating systems here:

If you only need the en-US Firefox version then you can uninstall (remove) that language pack and install the en-US Firefox version. You can find the full version of the current Firefox release (46.0) in all languages and all operating systems here: *https://www.mozilla.org/en-US/firefox/all/

Người tạo câu hỏi

Remove from Add-ons Mgr. Are u saying the link u provided will take me to the proper language for 46.0? Will I be able to install from there? Thx

Remove from Add-ons Mgr. Are u saying the link u provided will take me to the proper language for 46.0? Will I be able to install from there? Thx

Người tạo câu hỏi

I have never used this Support b4, it's great, you all who have helped me r GREAT!

I have never used this Support b4, it's great, you all who have helped me r GREAT!

Người tạo câu hỏi

cor-el said

If you only need the en-US Firefox version then you can uninstall (remove) that language pack and install the en-US Firefox version.

You can find the full version of the current Firefox release (46.0) in all languages and all operating systems here:

Windows or Windows 64-bit?

''cor-el [[#answer-870173|said]]'' If you only need the en-US Firefox version then you can uninstall (remove) that language pack and install the en-US Firefox version. You can find the full version of the current Firefox release (46.0) in all languages and all operating systems here: *https://www.mozilla.org/en-US/firefox/all/ Windows or Windows 64-bit?

Người tạo câu hỏi

Hi, found my answer 64-bit. Forever thankful!!

Hi, found my answer 64-bit. Forever thankful!!