We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
5. Open the most recent 5 files with a text editor and copy the IDs.
6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.cpsanca said

Firefox keeps crashing many times throughout the day. Eight times at least, or more . I shut my computer off all together, and turn it back on, just to get some good use of time out of it because once it starts crashing there's no stopping it. This is not a freeze it gives me the little box with Firefox crash and then it's gone. FYI: I ran a Microsoft Safety Scanner and it told me I didn't have any viruses. Thank you so much for your help.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
5. Open the most recent 5 files with a text editor and copy the IDs.
6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Here is most recent 5 files ID: Crash ID: bp-97d1f641-b0f9-4912-9ec8-bd6272150119 Crash ID: bp-61fdad45-8f1c-440d-a5ba-1dc032150119 Crash ID: bp-b0531d98-002f-446d-9b76-f53ae2150118 Crash ID: bp-351d8cb9-54b3-46ee-aa32-9b4192150118 Crash ID: bp-f2f3f9e4-aaf7-4597-8b2f-0a9252150115

OKAY..

If you are working over windows please turn ON your windows firewall. It crashes when it is turned OFF

The crash report flagged these programs;

Signature hang | BaseGetNamedObjectDirectory

Process Type plugin Shockwave Flash Version:16.0.0.257

Another crash report says;

Signature EnterIon

If you have problems with current Shockwave Flash plugin versions then check this:

• see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

• disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

You can check for problems with current Shockwave Flash plugin versions and try this:

• check for updates for your graphics drive drivers
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
• disable hardware acceleration in the Flash plugin

See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

You can toggle this pref to true on the about:config page to disable protected mode in the Shockwave Flash plugin:

• dom.ipc.plugins.flash.disable-protected-mode = true
• http://www.ghacks.net/2014/12/21/how-to-disable-flash-player-protected-mode-in-firefox/

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

• http://kb.mozillazine.org/about:config