video images won't load, error message says "problem loading page/server not found
when i select videos to watch, they have symbol in the top left hand corner but blank everywhere else. if i right click on the symbol i get an error message "problem loading page/server not found" but i'm already logged in to the website. this just started happening today after having watched 100's of videos for years on the same sites. i haven't changed any settings that i know of, but i have tried several different troubleshooting tips but nothing helps. i have windows xp. and i use firefox exclusively. what can i do?
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Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
- In Firefox 29.0 and above, click the menu button , click Help and select Restart with Add-ons Disabled.
- In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
Please report your results.
Clear the cache and remove cookies only from websites that cause problems.
"Clear the Cache":
- Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
i tried running in safe mode and the problem was still there.
i also cleared the cache and removed several cookies from different web sites and still have the same problem.
thank you for the responses, i really do appreciate your suggestions.
if there is anything else i can try please let me know, i'll try anything
thank you again for taking the time to try to help