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Another user account is using my email as a secondary email.

Firefox Змінення даних облікового запису
відповідь від Paul, 2 тижні тому
WHIZZARD
WHIZZARD

Hello,

I currently am using my old email as my account [email address]. When I try to add in my current email [email address], I get an error message saying it is being used by another user.

If I try to log in with my current email, [email address] it says you must log in with the primary email.

How do I find out what the primary email is for the other account ? I suspect it was an old account used by me at some point in time.

In essence, what I would like to do is make my primary account my current email of [email address] and remove the [email address] all together.

At some point in time, I would like to delete the [email address] domain altogether since I own it.

Thanks for your help,

-- Donnie

Hello, I currently am using my old email as my account [email address]. When I try to add in my current email [email address], I get an error message saying it is being used by another user. If I try to log in with my current email, [email address] it says you must log in with the primary email. How do I find out what the primary email is for the other account ? I suspect it was an old account used by me at some point in time. In essence, what I would like to do is make my primary account my current email of [email address] and remove the [email address] all together. At some point in time, I would like to delete the [email address] domain altogether since I own it. Thanks for your help, -- Donnie

Змінено Paul

Paul
Paul
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Читати цю відповідь у контексті

Вибране рішення

Hi Donnie

Apologies, that one has been removed now as well.

Усі відповіді (5)

wxie
wxie
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Before you get any answer from others, you can search your emails in [email address] to see that if you still have the confirmation email for your adding it as a secondary email. I think there is information for the account in that email.

Змінено Paul

WHIZZARD
WHIZZARD Автор питання

Thanks wxie, I did try that. I am not thinking this other account is recent :( I have been using the [email address] firefox account for quite a number of years. So I don't even remember setting up the [email address] account as a secondary :(

I appreciate the help though.

Змінено Paul

Paul
Paul
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Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

I am going to remove the email addresses from this question for your privacy and security as this is an open forum.

WHIZZARD
WHIZZARD Автор питання

Paul, Thank you so much I totally missed the one to one support. Honestly, I thought I was sending it there :) Thanks again for removing my address too. There was one email left, can you edit that one too ?

-- Donnie

Змінено WHIZZARD

Paul
Paul
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Вибране рішення

Hi Donnie

Apologies, that one has been removed now as well.

Запитати

Щоб відповідати на повідомлення, ви повинні ввійти у свій обліковий запис. Поставте нове питання, якщо ви ще не маєте облікового запису.