Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox gives error message on starting, other browsers work

CharlesPaddy
CharlesPaddy
more options

when starting Firefox , fails with 'Firefox has stopped working'. I have de-installed and re-installed and problem remains. The Problem signature: 

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	24.0.0.5001
 Application Timestamp:	522fd29f
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.1.7601.18205
 Fault Module Timestamp:	51db96c5
 Exception Code:	c0000005
 Exception Offset:	00052c26
 OS Version:	6.1.7601.2.1.0.256.48
 Locale ID:	2057
 Additional Information 1:	e8ad
 Additional Information 2:	e8adce1c2b9e7be834b4063ac3c53863
 Additional Information 3:	e8ad
 Additional Information 4:	e8adce1c2b9e7be834b4063ac3c53863
when starting Firefox , fails with 'Firefox has stopped working'. I have de-installed and re-installed and problem remains. The Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 24.0.0.5001 Application Timestamp: 522fd29f Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.18205 Fault Module Timestamp: 51db96c5 Exception Code: c0000005 Exception Offset: 00052c26 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 2057 Additional Information 1: e8ad Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863 Additional Information 3: e8ad Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863

All Replies (1)

Wesley Branton
Wesley Branton
more options

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!