Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Help:About Firefox: SHOWS 4.0 - but when I attempt to download an add-on - it says I still have 3.05

moxiewear
moxiewear
more options

I have tried to upgrade to 4.0 many times - but when I attempt to download an add-on that is only for 4.0 - it says that I have version 3.05 - need to update. But when I go to Help:About: - it says up to date - no updates available.

I have tried to upgrade to 4.0 many times - but when I attempt to download an add-on that is only for 4.0 - it says that I have version 3.05 - need to update. But when I go to Help:About: - it says up to date - no updates available.

All Replies (1)

the-edmeister
the-edmeister
more options

See Reset your user agent in this article.
https://support.mozilla.com/en-US/kb/Websites%20or%20add-ons%20incorrectly%20report%20incompatible%20browser