Links in Facebook won't load
I have an HP AIO w/Win 11 and use Firefox for my browser. Last week I did a reset and since then when I try to use a link in Facebook it won't load. All I get is a greyed-out screen with a pulsating circle. The site the link is programmed to go to is faintly visible behind the greyed out screen. No problems if I use Google. What do I have to do to get Firefox to recognize, and open, legitimate links?
All Replies (2)
Hi,
Sorry for the late reply. Do you still experience the issue? If so, please follow the steps below:
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon at the left of the address bar.
- If ETP is enabled, try disabling it.
- If the problem is not fixed, try clearing Firefox cache.
- If it does not help, also try clearing cookies and data for Facebook (warning: you will be logged out on this website).
- If it also does not help, try running Firefox in Troubleshoot Mode.
Does it help? Looking forward to your update!
I've tried all suggestions except clearing cookies and data. I did that before and had problems logging-in to my account and other sites. Took almost a full day to get back to "normal", so not eager to do that again. What I'm going to do is uninstall Firefox and start using Google or MS Edge - no problems with those. Thanks for your help. Happy Thanksgiving
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